Judging Customer Loyalty

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• customer loyalty, customer service, Enterprise Rent-a-Car, feedback, Jet Blue, net promoter score, nps, perfect ten, promoter, the bad, the good, the ugly, WOW factor
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How the Net Promoter Score measures customer loyalty A simple search of a consumer advocacy website turned up over 230 results when asked to locate a heating and air conditioning professional in Hampton Roads. When our team shows up each day, we are competing with several hundred licensed contractors and several hundred more unlicensed folks….