Is Your Heat Pump Freezing Up?

So your heat pump is freezing. Don't worry! It's normal to have some frost or ice form on your outdoor coil. But if it looks like Queen Elsa forgot her gloves, don't just LET IT GO. There's likely a more serious issue and you need to shut the system off immediately to avoid causing more...

[ CONTINUE READING ]

Is That Smoke Coming From My Unit?

An odd characteristic of a heat pump in the winter season that causes concern is “smoke” rising out of the outdoor unit. I’ve known customers to call the fire department when they witness this. The “smoke” they see is really steam and is a byproduct of the defrost cycle a heat pump goes through on…

[ CONTINUE READING ]