Choose an appointment window for our service technician to arrive at your home and we will call you when he or she is on the way. You’ll never be stuck waiting for some HVAC contractor to show up sometime between 8 and 5, only to find out he can’t make it until the next day. If we arrive one-minute late, your repair is FREE. If we arrive 5-minutes early, but you think we were late, your repair is free. We’re always on time, or you don’t pay a dime.
You know the cost up-front and give your approval before repair work begins,
We start with a thorough evaluation, meaning we check and test all of the components of the system (including indoor and outdoor units). Whether you’ve got an air conditioner, furnace, air handler, or heat pump, our extensive training means we’ll find exactly what’s wrong. Once we have pinpointed the source of the problem, our technician will share that diagnosis with you along with any options for repair and answer any questions you have. All of our prices are listed on our StraightForward Pricing® Guide for you to look over. You choose the best option for your home and budget before we begin making repairs.
Your system is fixed quickly and perfectly… guaranteed
Every yellow One Hour van is stocked with specialty parts so that our service technician can fix your problem on the first visit. We wear clean yellow floor savers and lay down drop cloths to keep your house just as clean as we found it. When your repair is done, it’s covered by our Total Satisfaction Guarantee. If you’re not satisfied for any reason, you don’t pay.
We don’t curse, swear, smoke or use tobacco products on your property. Ever.
Our team members are drug screened and background checked to ensure we can be trusted in your home. We guarantee to respect your home and family. You’ll never pay extra for after hours, weekend or holiday service. We’re fully staffed from 7am to 11pm and have technicians ready to roll 24/7.
Fill out the appointment form below or call 757-868-7600 to feel comfortable in your home again.
Fast service great techs. Josh Smith is a 5 star tech. Thank you for your service on my unit.
Quick service and thorough service. If there is nothing wrong they do not charge. Techs are cautious about leaving dirt on your floor etc. Job well done.
You guys do a lot of work in our building, Seagate Colony in VB. I have always recommended you and recommended you for this install in one of our penthouses, pic is below. Our louvered vent is gone and I can't believe the job was left like this! This...Read More affects the units below as water will get in and flow down. I have been emailing with "Mark" since last Tuesday and have heard NOTHING from management or anyone else on resolving this. I would like to hear from someone who will take care of the problem, not just pass along a message.Thank you, Teresa AkersProperty ManagerSeagate ColonyRead Less
I am a long time customer of One Hour and wholeheartedly give them a 5-star rating for their customer service. I have had several of their technicians visit my home over 20+ years and each one has been well trained, respectful of me and my property and friendly. ...Read More The technician that just recently serviced my HVAC system was Chandler and he more than upheld their service credo. He was on time, fully explained what he would do during the annual cleaning and reviewed the results of the service. He was extremely polite, courteous and very thorough in his work. I commend Chandler and One Hour for hiring such top-notch employees.Read Less
Janet Sanford Culbertson
I heard about one hour through my friend Lauren. plus the TV commercial. I contacted her through FB and she quickly responded to my needs. The service member came by today and did an incredible job explaining the issues that I had. Joshua was...Read More very professional, courteous and very thorough. he answered all of our questions. I will recommend to all of my friends to contact one hour heating & Air Conditioning for all of their needs!Read Less
I recently bought my condo. The repairman came out and inspected my system. He was very friendly and competent. He recommended some maintenance needs and I agreed. In the fall One Hour called and set up my fall inspection. Another repairman came out and did my fall inspection. Again I...Read More was very satisfied with his work. So far I love the service contract and the people are great. I highly recommend One Hour.Read Less
Robert S Schaub
In the past 2 weeks I've had 8 techs come to my house to help me. First 2 to diagnose my problem with my ac, 3rd to give me a quote, 4 to do the install of my new system (which works amazingly!), and lastly an electrician to diagnose and...Read More fix an electrical issue I had before the ac broke. All of the techs were exceptionally friendly and professional. We even swapped some stories about animals and they didn't mind the curiosity of my children or my pets. They all made sure that I knew every step of the process fully, even when we ran into a few issues. They brightened (and cooled) my week, showing me what true customer service is.Read Less
Grace McNeil Hoss
When I called to ask for an appointment I was offered several convenient times. They called within the agreed time to say the technician was on his way and he arrived 20 minutes later. The technician took his time to properly (and accurately) determine the cause of the problem and...Read More then suggested a solution. On time, seamless, effective service. I would recommend One Hour to all family and friends.Read Less
As always, the service person (this was a call because my upstairs unit was not working properly) was on time, friendly and efficient. Love your company! Also came the same day that I called.
I’d recommend them! Our AC stopped working Friday before Labor Day Weekend...😱 It was 85+ degrees in our house, you can imagine our pain. After unsuccessful DIY attempts, One Hour came out and got the job done. We were lucky that they were able to come out the same day,...Read More within an hour! Unfortunately, it took a couple hours to diagnose and solve the problems with our AC.We were happy to work with Austin as our Technician. He was easy to work with and knowledgeable. We’d recommend him! We also decided to sign up for the Comfort Club! We saved over $100 on our repairs, and are highly looking forward to the annual tune up/cleaning we get.😊 Hopefully no more issues in our future. If inevitably it happens, we’re happy to have One Hour on our side!Read Less
“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.