Choose an appointment window for our service technician to arrive at your home and we will call you when he or she is on the way. You’ll never be stuck waiting for some HVAC contractor to show up sometime between 8 and 5, only to find out he can’t make it until the next day. If we arrive one-minute late, your repair is FREE. If we arrive 5-minutes early, but you think we were late, your repair is free. We’re always on time, or you don’t pay a dime.
You know the cost up-front and give your approval before repair work begins,
We start with a thorough evaluation, meaning we check and test all of the components of the system (including indoor and outdoor units). Whether you’ve got an air conditioner, furnace, air handler, or heat pump, our extensive training means we’ll find exactly what’s wrong. Once we have pinpointed the source of the problem, our technician will share that diagnosis with you along with any options for repair and answer any questions you have. All of our prices are listed on our StraightForward Pricing® Guide for you to look over. You choose the best option for your home and budget before we begin making repairs.
Your system is fixed quickly and perfectly… guaranteed
Every yellow One Hour van is stocked with specialty parts so that our service technician can fix your problem on the first visit. We wear clean yellow floor savers and lay down drop cloths to keep your house just as clean as we found it. When your repair is done, it’s covered by our Total Satisfaction Guarantee. If you’re not satisfied for any reason, you don’t pay.
We don’t curse, swear, smoke or use tobacco products on your property. Ever.
Our team members are drug screened and background checked to ensure we can be trusted in your home. We guarantee to respect your home and family. You’ll never pay extra for after hours, weekend or holiday service. We’re fully staffed from 7am to 11pm and have technicians ready to roll 24/7.
Fill out the appointment form below or call 757-868-7600 to feel comfortable in your home again.
They called to confirm a day early, but also had an opening right away. So Rashawn came on over. Did the full inspection with written evaluation and verbal description so we're informed. Good work, and the $49 special made it that much better!
Wow! Absolutely blown away by the service provided. John quickly diagnosed the problem with our heat pump, provided several price options (including a membership) without being pushy, and repaired the problematic capacitors in minutes. I separately asked him to check my auxiliary heat, and even though the thermostat showed it...Read More was working he fully checked the system and found a wiring problem that had apparently been there for years. Easy fix, but to take the time to check it simply because the customer asked is unheard of these days, especially considering all signs showed there was no problem. I wouldn’t call anyone else beforehand, and this has only made that decision more sure. Great job guys, and keep up the good work!Read Less
they replaced my HAVAC unit in June and it has been great. had them come out for our 1st check-up before the cold weather and no problem making an appointment, they were on time and tech was very friendly and thorough. join their club....well worth the investment
Great Service. Technician came out at 9 pm, troubleshot the system, ordered and picked up required part (Variable Speed Blower Motor for the Air Handler), installed and tested the system in a timely manner, which now works great. Technician, Paul, cleaned up after himself and took the time to also...Read More take readings an the outdoor unit to make sure everything was up to par even though it was nasty outside. Technician was very polite and very professional. If I could give him a rating higher than 5 stars I definitely would. Thank you very much for your Great Service. Jim P.Read Less
Great customer service. Technician are always on time. They take their time and do thorough service and and repair jobs. Also they don't try to sale you things you don't need.
The company really cares about its customers. It was time for my yearly main. check and the technician, Rashawn, was professional and outstanding. He listened to our concerns and was extremely helpful. I would Highly recommend this company for your home needs. This company recognizes the true value of their customers.
Brandon arrived on time and explained what he would be doing. As anticipated he wore his booties and did not disturb anything in the house. He explained the condition of our systems . Love to have him every year.
As always, One Hour was on time, courteous and professional!I had seasonal tune ups done on the furnace at my house as well as the heat pump at another house that I rent out. I've had the rental house on a contract with One Hour for several years, but this...Read More was the first time using them at my personal residence.Tyler Stiles did a thorough job on both. He explained everything that he observed and his recommendations to keep the units in perfect working order.Read Less
Chandler was professional and you can tell he loves his job!He was ready to explain anything and everything about the equipment and what he deemed necessary to keep it running efficiently.
Daniel, my service technician, could not have been better. He arrived on time and went right to work servicing my unit. He was efficient and very knowledgeable. Upon completion, he cleaned up his work area and expained to me exactly what he found. He completed the minor repair in a...Read More very short period of time. My service experience was very good.Read Less
“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.