Services

The technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use... Read MoreThe technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use them to service my AC and heating. Read Less

One Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a... Read MoreOne Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a new system, they sent the supervisor out to thoroughly explain the different units that were available. I couldn't have been happier with him and One Hour's service. Everyone was terrific. I strongly recommend this company. Read Less

Awesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation,... Read MoreAwesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation, which I was unaware the crew had done. But because of this simple problem, our technician found a tear in our duct work that was wasting cool air to the house. He not only showed me the issues but explained very simply the how and why of what was going on. Read Less

Excellent service. Knowledgeable and courteous. Decided to replace our entire system to be rid of R22 and 20 year old parts that are failing, and 1Hour will be handling that as well. If the service level is the same for the install, there's nothing to worry about.... Read MoreExcellent service. Knowledgeable and courteous. Decided to replace our entire system to be rid of R22 and 20 year old parts that are failing, and 1Hour will be handling that as well. If the service level is the same for the install, there's nothing to worry about. Couldn't be more pleased. Read Less

I took advantage of the $49 A/C Refurbish from One Hour Heating and Cooling. I got exactly what I paid for: a $49 deal. Personally, I could have sprayed my outdoor unit with solution and washed away dirt myself. The technician was knowledgeable, but felt the main purpose was to... Read MoreI took advantage of the $49 A/C Refurbish from One Hour Heating and Cooling. I got exactly what I paid for: a $49 deal. Personally, I could have sprayed my outdoor unit with solution and washed away dirt myself. The technician was knowledgeable, but felt the main purpose was to entice further overpriced services. To me, a refurbishing seemingly means cleaning, RIGHT? Well, the technician did not clean the coils to the unit located in my attic. Instead he claimed it needs cleaning and suggested “I use a toothbrush to clean it off”. So, for $49 dollars I received solution to clean off my outdoor unit and and recommendations on how to clean the rest while trying to up-sale his services. He continually pointed at dirty components claiming his outlandish price to clean the filth. Suggestively, ONE HOUR needs to advertise exactly what this service renders. I should have known that price was too good to be true.

A service manager conducted a follow up call regarding my $49 service. A new appointment was generated and another technician completed the service to satisfaction. I praise One Hour for displaying care for their service and change my rating from a 3 star to a 4 star service. They truly care for rendered service and their customers. Read Less

Wanted to wait until code inspector did final inspection before writing a review. One Hour doesn’t just talk the talk, they walk the walk. Best customer service I have ever had. My experience with One Hour has been 5 Star from the time I first contacted them until the installation... Read MoreWanted to wait until code inspector did final inspection before writing a review. One Hour doesn’t just talk the talk, they walk the walk. Best customer service I have ever had. My experience with One Hour has been 5 Star from the time I first contacted them until the installation of my new heat and air system. I consider them the yard stick by which all companies are measured. I would recommend them to anyone. They are definitely a first class company. Read Less

We have been using One Hour since the fall and are incredibly pleased with the service!!! We had a complicated issue two months ago and the technicians kept coming back (sometimes at 11:00 at night) until the situation was resolved. This past Saturday, our AC stopped working (just... Read MoreWe have been using One Hour since the fall and are incredibly pleased with the service!!! We had a complicated issue two months ago and the technicians kept coming back (sometimes at 11:00 at night) until the situation was resolved. This past Saturday, our AC stopped working (just when it was getting nice and warm in the afternoon). We called One Hour on Sunday and they sent someone out within an hour. Nate was so professional and was able to determine the issue (an expensive one). He had John come out a little while later in the evening to verify that the compressor had gone bad on our heat pump. Michael came out on Monday evening, took measurements of the space and determined the best options for us. Taking into consideration our needs and wants, he gave us several choices of replacement. We had replaced the furnace recently, so he did not attempt to up sell us on full replacement, just what we needed. We will have the unit replaced today and cannot be more pleased with the price and efficiency. My husband is in treatment for stage IV colon cancer and needs to have comfortable temperatures in the house. We were pleased with the level of professionalism from all of the technicians and representatives. They really made what could have been a difficult situation very easy for us.

Thank you!!! Read Less

One Hour might just be the best A/C and heating company in United States. I had a consultant out yesterday, Gary Whitehurst, who was extremely professional, in every sense of the word. He went above and beyond my expectations by explaining everything in detail. He was also polite, respectful, and... Read MoreOne Hour might just be the best A/C and heating company in United States. I had a consultant out yesterday, Gary Whitehurst, who was extremely professional, in every sense of the word. He went above and beyond my expectations by explaining everything in detail. He was also polite, respectful, and we never felt rushed during our time with him. After Gary did his measurements on our house, he actually stated that we had too small of a unit for the size of our house. After an extensive explanation and finding out what our family's needs were, he priced a new A/C and furnace for us and their FULL air quality system for a low price and a monthly payment that we are comfortable making. I want to thank Gary and the One Hour team for their professionalism and honesty and for making this a painless experience! Read Less

Nate Dominy was our heating tech yesterday, and he was wonderful. He went over everything with us. I have to say we are very happy with One Hour Heating & Air Conditioning, they said our electric bill with go down. They were not kidding, we dropped at least $75. on... Read MoreNate Dominy was our heating tech yesterday, and he was wonderful. He went over everything with us. I have to say we are very happy with One Hour Heating & Air Conditioning, they said our electric bill with go down. They were not kidding, we dropped at least $75. on our electric bill. Thank you for all your help. Read Less

I've been using them for about a year now. Same tech comes to clean my heater and AC. They keep me informed as to why they recommend things, not just try to sell them to me. And I don't feel any high-pressure sales tactics. Genuinely a good company to deal with.