Services

Very helpful and friendly team. Unfortunately it was not a problem that could be repaired on this visit, but the issue and our options were completely explained and the next steps in the process set up. UPDATE - Follow-up Visit: Successfully fixed the issue, even though the... Read MoreVery helpful and friendly team. Unfortunately it was not a problem that could be repaired on this visit, but the issue and our options were completely explained and the next steps in the process set up. UPDATE - Follow-up Visit: Successfully fixed the issue, even though the wrong part was initially ordered, the technician cheerfully procured the right one to finish the job as soon as possible - even though that meant working until after midnight. They made it right before they left! FALL VISIT - Quickly diagnosed and repaired heating issue in one visit - heat running before tech left 🙂 Read Less

The AC technician John showed up on time and was very communicative about the entire process. He introduced himself professionally, proceeded to work quickly and efficiently and then gave me the run down of what costs to expect if I wanted to proceed. After agreeing he went right... Read MoreThe AC technician John showed up on time and was very communicative about the entire process. He introduced himself professionally, proceeded to work quickly and efficiently and then gave me the run down of what costs to expect if I wanted to proceed. After agreeing he went right to work and had my system working better in no time. Overall it was a great experience and I am glad I chose one hour. Read Less

At advertised, Josh was on time. Great start, right? Additionally, he answered my many, many questions thoroughly and was extremely knowledgeable. He made me feel comfortable, and did not try to push options that were out of my predetermined budget. Overall, I am extremely satisfied with the estimation process. The... Read MoreAt advertised, Josh was on time. Great start, right? Additionally, he answered my many, many questions thoroughly and was extremely knowledgeable. He made me feel comfortable, and did not try to push options that were out of my predetermined budget. Overall, I am extremely satisfied with the estimation process. The new system will be installed in less than a week. If the removal/installation goes as well as today, I would highly recommend this company to anyone looking into HVAC service support or replacement! Read Less

I am only giving One Hour Heating & Air Conditioning 5 stars because I cannot give them 10! This is my first experience with this company and I can honestly say that they did not disappoint. I really liked that they sent a link with the picture of the tech... Read MoreI am only giving One Hour Heating & Air Conditioning 5 stars because I cannot give them 10! This is my first experience with this company and I can honestly say that they did not disappoint. I really liked that they sent a link with the picture of the tech in route to my house, that is a great security feature! Our tech, Casey, showed up on time, was knowledgeable, and professional from start to finish. He did a thorough cleaning and inspection of our system. Afterward, he sat down and explained the issues that he found complete with pictures. He provided us with options and prices of the work that was required. The tech was honest and never pushed services and /or additional maintenance. We do have an older system, so the day for replacement is on the horizon. He recommended a free estimate from a comfort advisor and even called to set the appointment up, which was available within a couple of hours of our service. I am extremely pleased with the service we received today and I would highly recommend this company to anyone based on my experience today. Read Less

Was very thorough and explained why I am having problems with AC in several rooms and showed me the remedy at a reasonable price. He listened to me and explained my new system thoroughly. The install crews were excellent. Went out of their way to make sure our new unit... Read MoreWas very thorough and explained why I am having problems with AC in several rooms and showed me the remedy at a reasonable price. He listened to me and explained my new system thoroughly. The install crews were excellent. Went out of their way to make sure our new unit was working properly and we were familiar with the operating procedures. I highly recommend One Hour for your heating and air conditioning problems. I strongly recommend them. Read Less

Mr. Miller was very knowledgeable in all aspects of the business and home requirements. He arrived on time and extremely detailed in his assessment of our home needs. Provided different options and explained in detail each option. He answered every question and concerns we had. Mr. Miller never... Read MoreMr. Miller was very knowledgeable in all aspects of the business and home requirements. He arrived on time and extremely detailed in his assessment of our home needs. Provided different options and explained in detail each option. He answered every question and concerns we had. Mr. Miller never tried push any products or services on us, he provided us with comprehensive information so we were able to make our decisions based on our needs. I would highly recommend One Hour Heating & Air Conditioning services to anyone. Read Less

The only reason I am giving 4 stars is because of the pricing. They are at the high end of quotes I received by a couple thousand for replacing my unit. Other companies, some were low and some in between who mirror their companies warranties for competitive reasons I’m sure.... Read MoreThe only reason I am giving 4 stars is because of the pricing. They are at the high end of quotes I received by a couple thousand for replacing my unit. Other companies, some were low and some in between who mirror their companies warranties for competitive reasons I’m sure. They say your getting better installation but unless you do the work yourself your taking any companies word for it. I felt compelled to leave a review solely based on my consultants job as a professional. He was great and should receive credit where credit is due. Thanks David for your knowledge and input! Read Less

Baily was so amazing, he was super friendly (even though my 45 pound puppy kept jumping on him) and very knowledgeable about the system. He was at my house at 9pm and still made me feel like I was the first customer of the day. I am... Read MoreBaily was so amazing, he was super friendly (even though my 45 pound puppy kept jumping on him) and very knowledgeable about the system. He was at my house at 9pm and still made me feel like I was the first customer of the day. I am part of the One Hour club and it has saved me so much money I cant say good enough things about Baily or One Hour! thank you for making me and my fur family comfortable in our home! Read Less

We really appreciate the picture of the technician who was coming to our home do the work. Austin, the technician arrived shortly after the text. He was very professional and respectful. After performing the work, he took the time to go over all aspects of the work, encouraging us to... Read MoreWe really appreciate the picture of the technician who was coming to our home do the work. Austin, the technician arrived shortly after the text. He was very professional and respectful. After performing the work, he took the time to go over all aspects of the work, encouraging us to ask questions. I hope the next time our system needs servicing, we can request him. He’s a fine young man. Read Less

Mr. Steve Simmons was the technician that performed the tune up on my furnace and air conditioning unit. Upon arrival he introduced himself, he came prepared with a face covering, gloves, and boot covering as well. Which was greatly appreciated during this time of covid-19. ... Read MoreMr. Steve Simmons was the technician that performed the tune up on my furnace and air conditioning unit. Upon arrival he introduced himself, he came prepared with a face covering, gloves, and boot covering as well. Which was greatly appreciated during this time of covid-19. I thought he was very courteous and appeared to be knowledgeable of his job. He also gave me a detailed report on the issues that he found and explained everything perfectly. So, I can’t say anything bad about the experience this year or any other year that I’ve dealt with One-Hour Heating & Air Conditioning. Just continue what you’re doing!

Customer for Life,
Thanks! Read Less