Services

Fast service great techs. Josh Smith is a 5 star tech. Thank you for your service on my unit.

Quick service and thorough service. If there is nothing wrong they do not charge. Techs are cautious about leaving dirt on your floor etc. Job well done.

You guys do a lot of work in our building, Seagate Colony in VB. I have always recommended you and recommended you for this install in one of our penthouses, pic is below. Our louvered vent is gone and I can't believe the job was left like this! This... Read More affects the units below as water will get in and flow down. I have been emailing with "Mark" since last Tuesday and have heard NOTHING from management or anyone else on resolving this. I would like to hear from someone who will take care of the problem, not just pass along a message.

Thank you,

Teresa Akers

Property Manager

Seagate Colony Read Less

I am a long time customer of One Hour and wholeheartedly give them a 5-star rating for their customer service. I have had several of their technicians visit my home over 20+ years and each one has been well trained, respectful of me and my property and friendly. ... Read More The technician that just recently serviced my HVAC system was Chandler and he more than upheld their service credo. He was on time, fully explained what he would do during the annual cleaning and reviewed the results of the service. He was extremely polite, courteous and very thorough in his work. I commend Chandler and One Hour for hiring such top-notch employees. Read Less

I heard about one hour through my friend Lauren. plus the TV commercial. I contacted her through FB and she quickly responded to my needs. The service member came by today and did an incredible job explaining the issues that I had. Joshua was... Read More very professional, courteous and very thorough. he answered all of our questions. I will recommend to all of my friends to contact one hour heating & Air Conditioning for all of their needs! Read Less

I recently bought my condo. The repairman came out and inspected my system. He was very friendly and competent. He recommended some maintenance needs and I agreed. In the fall One Hour called and set up my fall inspection. Another repairman came out and did my fall inspection. Again I... Read More was very satisfied with his work. So far I love the service contract and the people are great. I highly recommend One Hour. Read Less

In the past 2 weeks I've had 8 techs come to my house to help me. First 2 to diagnose my problem with my ac, 3rd to give me a quote, 4 to do the install of my new system (which works amazingly!), and lastly an electrician to diagnose and... Read More fix an electrical issue I had before the ac broke.

All of the techs were exceptionally friendly and professional. We even swapped some stories about animals and they didn't mind the curiosity of my children or my pets. They all made sure that I knew every step of the process fully, even when we ran into a few issues. They brightened (and cooled) my week, showing me what true customer service is. Read Less

When I called to ask for an appointment I was offered several convenient times. They called within the agreed time to say the technician was on his way and he arrived 20 minutes later. The technician took his time to properly (and accurately) determine the cause of the problem and... Read More then suggested a solution. On time, seamless, effective service. I would recommend One Hour to all family and friends. Read Less

As always, the service person (this was a call because my upstairs unit was not working properly) was on time, friendly and efficient. Love your company! Also came the same day that I called.

I’d recommend them! Our AC stopped working Friday before Labor Day Weekend...😱 It was 85+ degrees in our house, you can imagine our pain.

After unsuccessful DIY attempts, One Hour came out and got the job done. We were lucky that they were able to come out the same day,... Read More within an hour! Unfortunately, it took a couple hours to diagnose and solve the problems with our AC.

We were happy to work with Austin as our Technician. He was easy to work with and knowledgeable. We’d recommend him!

We also decided to sign up for the Comfort Club! We saved over $100 on our repairs, and are highly looking forward to the annual tune up/cleaning we get.😊

Hopefully no more issues in our future. If inevitably it happens, we’re happy to have One Hour on our side! Read Less