Your reviews are important to us!
That’s why we score every visit to every house we help. Always improving to be fast and perfect is part of who we are and what we believe.
Read through the below feedback we’ve received. You’ll see everything from the “you’re a part of my family” to “I could have done better” and everything in between.
This being my first experience with the company, I was really impressed with the tech that was sent out. He was very professional and friendly. Now-a-days that those are qualities that are harder and harder to come by. He explained every step that he took, answered every question I had... Read MoreThis being my first experience with the company, I was really impressed with the tech that was sent out. He was very professional and friendly. Now-a-days that those are qualities that are harder and harder to come by. He explained every step that he took, answered every question I had and even offered explanations on things he thought I might need to know but hadn't asked. All in all the service was very informative and pleasant and if the other techs are half and professional as Eddie then dealing with this company should go quite well. Read Less
Exceptional service! Customer service was outstanding on getting someone out to our house as fast as possible when our heat stopped working. Matt was super helpful and explained everything in great detail from beginning to end. He was the absolute best in helping us fix our heating issue. All around... Read MoreExceptional service! Customer service was outstanding on getting someone out to our house as fast as possible when our heat stopped working. Matt was super helpful and explained everything in great detail from beginning to end. He was the absolute best in helping us fix our heating issue. All around great company for responsive, thorough and overall amazing service. Highly recommend them Read Less
Joe was great! On time and efficient, he took the time to explain the different electrical issues happening -- and he paid the dog tax and put up with my mother following him around too! Love these guys, they've always treated me fairly.
Dustan was awesome! He was very thorough, courteous and informative. He made sure I was up to speed on everything as he was doing it and was able to put things in to terms I could understand. The price was a little high, but that's what's to expect with such... Read MoreDustan was awesome! He was very thorough, courteous and informative. He made sure I was up to speed on everything as he was doing it and was able to put things in to terms I could understand. The price was a little high, but that's what's to expect with such a big job. I appreciate that he took the time to give me all of my options and made me feel like he genuinely cared. Would highly recommend. Read Less
Lane came in and, introduced himself and stated what he was going to do with the AC unit, furnace and thermostat. He went to work and continued doing so until the AC and Furnace were complete. He again checked the thermostat. All was well. He offered other services which I... Read MoreLane came in and, introduced himself and stated what he was going to do with the AC unit, furnace and thermostat. He went to work and continued doing so until the AC and Furnace were complete. He again checked the thermostat. All was well. He offered other services which I declined at this time. He was very professional, friendly and knowledgeable. Great job Lane !!! Read Less
Their group of technicians are wonderful! Matt F. came out on Tuesday to do our yearly tune up on our system and he was very thorough and caring! He made sure to let us know about his findings and also was willing to answer any questions we had. Nate E.... Read MoreTheir group of technicians are wonderful! Matt F. came out on Tuesday to do our yearly tune up on our system and he was very thorough and caring! He made sure to let us know about his findings and also was willing to answer any questions we had. Nate E. also visited us awhile back for a concern that we had and he was equally as helpful and thorough! Highly recommend these guys! Read Less
Eduardo Bato is the best tech we’ve had from One-Hour! And we’ve been on the extended warranty plan with one-Hour ever since we bought this house 20 years ago. Amazing work ethic and rigorously thorough, very experienced and professional. It would be great if he serviced our two units every... Read MoreEduardo Bato is the best tech we’ve had from One-Hour! And we’ve been on the extended warranty plan with one-Hour ever since we bought this house 20 years ago. Amazing work ethic and rigorously thorough, very experienced and professional. It would be great if he serviced our two units every time! Better yet, if he trained all the new techs to his standards. Thank you, Mr. Bato. Very grateful. Read Less
Will was very professional and easy to talk to. He went about taking care of our unit. Strong plus for Will
Josh came and gave us a quote on a new hvac system. He was very thorough and answered all of my questions without any high pressure sales tactics. And the estimate was in line with many other companies.
Joe F had amazing customer service!
Zac was extremely professional and knowledgeable. He took the time to explain everything so that we were on the same page as to what was being done and what he recommended be done in the near future. Thanks Zac!
Nick and Jacob were very professional and fully explained what they were doing. Fully satisfied with this service experience.