Reviews

They called to confirm a day early, but also had an opening right away. So Rashawn came on over. Did the full inspection with written evaluation and verbal description so we're informed. Good work, and the $49 special made it that much better!

Wow! Absolutely blown away by the service provided. John quickly diagnosed the problem with our heat pump, provided several price options (including a membership) without being pushy, and repaired the problematic capacitors in minutes. I separately asked him to check my auxiliary heat, and even though the thermostat showed it... Read More was working he fully checked the system and found a wiring problem that had apparently been there for years. Easy fix, but to take the time to check it simply because the customer asked is unheard of these days, especially considering all signs showed there was no problem. I wouldn’t call anyone else beforehand, and this has only made that decision more sure. Great job guys, and keep up the good work! Read Less

they replaced my HAVAC unit in June and it has been great. had them come out for our 1st check-up before the cold weather and no problem making an appointment, they were on time and tech was very friendly and thorough. join their club....well worth the investment

Great Service. Technician came out at 9 pm, troubleshot the system, ordered and picked up required part (Variable Speed Blower Motor for the Air Handler), installed and tested the system in a timely manner, which now works great. Technician, Paul, cleaned up after himself and took the time to also... Read More take readings an the outdoor unit to make sure everything was up to par even though it was nasty outside. Technician was very polite and very professional. If I could give him a rating higher than 5 stars I definitely would. Thank you very much for your Great Service.

Jim P. Read Less

Great customer service. Technician are always on time. They take their time and do thorough service and and repair jobs. Also they don't try to sale you things you don't need.

The company really cares about its customers. It was time for my yearly main. check and the technician, Rashawn, was professional and outstanding. He listened to our concerns and was extremely helpful. I would Highly recommend this company for your home needs. This company recognizes the true value of their customers.

Brandon arrived on time and explained what he would be doing. As anticipated he wore his booties and did not disturb anything in the house. He explained the condition of our systems . Love to have him every year.

As always, One Hour was on time, courteous and professional!

I had seasonal tune ups done on the furnace at my house as well as the heat pump at another house that I rent out. I've had the rental house on a contract with One Hour for several years, but this... Read More was the first time using them at my personal residence.

Tyler Stiles did a thorough job on both. He explained everything that he observed and his recommendations to keep the units in perfect working order. Read Less

Chandler was professional and you can tell he loves his job!

He was ready to explain anything and everything about the equipment and what he deemed necessary to keep it running efficiently.

Daniel, my service technician, could not have been better. He arrived on time and went right to work servicing my unit. He was efficient and very knowledgeable. Upon completion, he cleaned up his work area and expained to me exactly what he found. He completed the minor repair in a... Read More very short period of time. My service experience was very good. Read Less

Satisfied. Techs were pleasant, paid attention to detail and explained what they were doing. They will return on Thurs. to install a needed part. Jay was an excellent mentor/ trainer.

I had a very pleasant experience with one hour. The tech Nathaniel was about as nice as one could be. It was very refreshing to find that they charge by the job and not by the hour. The repair took longer then originally expected due to corrosion in the system... Read More but Nathaniel was adamant he was not leaving till everything was functional and running properly. I endend up joining the comfort club which to me is a good deal. If your someone who only calls when theres a problem then it may not work for you but if your like me and get it serviced before the hot and cold seasons then it cannot be beat. Overall i couldn't be happier they would get 20 stars from me so far Read Less