We score every visit to every house we help. Always improving to be fast and perfect is part of who we are.

Read through the below reviews we’ve received. You’ll see everything from the “you’re a part of my family” to “Bandit could have done better” and everything in between.

Nice employees! They explain everything you need to know about the repair. 8/08, New system installed today. It works great! Met more employees, all great! We are very pleased with the new purchase and service!!

Joyce Amburgey Avatar
Joyce Amburgey

On time, courteous, thoughtful, knowledgeable, & explained everything. I have no complaints other than the prices seem high. But then again, I guess you have to pay for the high quality and courteous service you receive.

Paul Vukson Avatar
Paul Vukson

We are the top unit of a 2-unit Virginia Beach condo. One Hour was enthusiastically recommended by our downstairs neighbor. It was a recommendation well-merited. Chris and David came yesterday to service our two heat pumps (one a little over 1-year old and the other much, much... Read More

Paul Lyons Avatar
Paul Lyons

The tech was very professional, clarified the work needing to be done and made sure he had permission and that pricing was was clear before doing the work. My tenants were very happy with the work and have said the house is much cooler and comfortable. The tiered pricing is... Read More

Hammerite Avatar
Hammerite

We've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through... Read More

John Overstreet Avatar
John Overstreet

Our air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very... Read More

Katelyn James Avatar
Katelyn James

Had One Hour install a new system two years ago, and we also joined the Comfort Club. The other evening, came home to a very warm house. Contacted One Hour, and put the Comfort Club membership to the test, since the next day was forecast to be near 100 degrees.... Read More

Brett Shrader Avatar
Brett Shrader

We had called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with... Read More

Sarina Waterfield Avatar
Sarina Waterfield

One Hour heating and air are friendly and professional. While the technitians worked they kept me informed with what they were doing. My a.c. system that came with my house was improperly installed and the one hour guys came in and installed a brand new furnace and a.c. unit with... Read More

Desiree Ahrens Avatar
Desiree Ahrens

The technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use... Read More

Mattie Wells Avatar
Mattie Wells

One Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a... Read More

Bob Tyrrell Avatar
Bob Tyrrell

Awesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation,... Read More

matt abbruzzi Avatar
matt abbruzzi