Reviews

We called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning... Read MoreWe called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning out the unit grid. They both took the time to inspect the craw space to ensure that the ducts are not disconnected (had some concerns that I brought up). They are very friendly and courteous. After the work was completed, they went through the checklist in detail. Our AC unit is showing some age. I appreciate their candid observations on the best options if the need for a new unit comes up. Highly recommend this company. Great job guys! Thanks again! Read Less

Jack came out to my home today for a heating tune up and he was awesome!!! He definitely represents your company very well. He was very thorough, very professional and friendly. He explained everything he did, showed us pictures and even a video of every step of what he was... Read MoreJack came out to my home today for a heating tune up and he was awesome!!! He definitely represents your company very well. He was very thorough, very professional and friendly. He explained everything he did, showed us pictures and even a video of every step of what he was doing and I really appreciate that. I will continue to use this company for my HVAC needs and will specifically ask for Jack to be the one to come out. Technicians like Jack will keep your company successful. Read Less

Where to begin? This was to resolve issues with another vendor. The great service started the minute you all answered the phone. Mr. Porter was thorough in explaining code violations (from the previous heater install 1 year ago, other vendor). The install team was their the... Read MoreWhere to begin? This was to resolve issues with another vendor. The great service started the minute you all answered the phone. Mr. Porter was thorough in explaining code violations (from the previous heater install 1 year ago, other vendor). The install team was their the next day on time, worked non-stop to complete the installation, and provided a thorough overview of work performed and answered all questions from start to finish. Very friendly and business like in all facets. Already recommended to others in they need service to call One Hour for a quote. Also, with the special that was being run, we saved roughly $2K. Read Less

I am a Comfort Care customer with One Hour and Casey came out to do my free precision tune up and cleaning. He was friendly, efficient and able to answer any and all question regarding my system. Great experience! I would recommend One Hour to all my... Read MoreI am a Comfort Care customer with One Hour and Casey came out to do my free precision tune up and cleaning. He was friendly, efficient and able to answer any and all question regarding my system. Great experience! I would recommend One Hour to all my friends including the Comfort Club membership. Read Less

We had our AC and furnace replaced today by Andre and Tony P. They did such a great job. My husband and I already had plans to be in and out of the house all day long and we had total peace of mind leaving the house with the techs... Read MoreWe had our AC and furnace replaced today by Andre and Tony P. They did such a great job. My husband and I already had plans to be in and out of the house all day long and we had total peace of mind leaving the house with the techs there. They even vacuumed while cleaning up! Read Less

I just wanted to take a minute to let you know I had technician Jay out to my home today and he was super helpful and knowledgeable. I think it's important to recognize talent and good customer service, so maybe he should get Friday off with pay? or... Read MoreI just wanted to take a minute to let you know I had technician Jay out to my home today and he was super helpful and knowledgeable. I think it's important to recognize talent and good customer service, so maybe he should get Friday off with pay? or a raise? or a custom van with comfy seats and a mini fridge?

Anyway, I'm glad I called OneHour, they're awesome. Read Less

We just had technician Jack Holmes come service our system. He did an outstanding job. Very thorough, forthright, and clear in explaining what our system is doing well and what might be of concern in the future. He took pictures to show me components that I would not have been... Read MoreWe just had technician Jack Holmes come service our system. He did an outstanding job. Very thorough, forthright, and clear in explaining what our system is doing well and what might be of concern in the future. He took pictures to show me components that I would not have been able to see otherwise. Great service! Read Less

Dalton was the one who helped me out when my ac went out! He was able to fix it in a timely manner. Which was definitely necessary because of how hot it was!! Not to mention he was very polite and courteous! He’s the bees knees!! I definitely recommend... Read MoreDalton was the one who helped me out when my ac went out! He was able to fix it in a timely manner. Which was definitely necessary because of how hot it was!! Not to mention he was very polite and courteous! He’s the bees knees!! I definitely recommend him and will be asking for him anytime I have a problem in the future! Thanks Dalton!! Read Less

Today we got our AC replaced. Tony P and Andre A was very professional. they continued to inform us of what they were doing as they were going along. They worked fast and quite. I was able to complete my work online as well as complete my homework assignment without... Read MoreToday we got our AC replaced. Tony P and Andre A was very professional. they continued to inform us of what they were doing as they were going along. They worked fast and quite. I was able to complete my work online as well as complete my homework assignment without the noise of construction. They let us know ahead of time that the house would get hot . I really enjoyed the service and we will be using them again. Read Less

Already thrilled with my results through the entire process from the initial technician jay coming out and fixing the problem the first time but giving me all the information on my system and that we will have to replace it(it froze back over within 24 hours so we absolutely had... Read MoreAlready thrilled with my results through the entire process from the initial technician jay coming out and fixing the problem the first time but giving me all the information on my system and that we will have to replace it(it froze back over within 24 hours so we absolutely had to get a new system as well as it being 13 yrs old). Michael came out the next morning to give an estimate, went over everything thoroughly. And today Mike and Darnell came to install. They were very professional and did not rush through the job. It is already cooled down in here and being 7 months pregnant with small children it is very much appreciated. Everyone I have encountered and spoken to on the phone has been great. Read Less

I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read MoreI've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their comfort club gives me piece of mind and they haven't let me down yet! Read Less

I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read MoreI've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their comfort club gives me piece of mind and they haven't let me down yet! Read Less