Reviews of One Hour Heating & Air Conditioning

As a Comfort Club member for many years, I have used One Hour Heating & A/C for annual maintenance. In 2017, when I lived in a 2-story condo, they installed a water heater in the attic, which was not their usual forte. In 2019, they installed a... Read MoreAs a Comfort Club member for many years, I have used One Hour Heating & A/C for annual maintenance. In 2017, when I lived in a 2-story condo, they installed a water heater in the attic, which was not their usual forte. In 2019, they installed a new Heater and A/C unit in our home in Windsor Gate.

Colby serviced my A/C unit yesterday. He was very kind to also instruct me again about the thermostat, as I still don't get it. It automatically adjusts the high and low temp to a 3 degree difference, depending upon what number you start with. I wanted a 5 degree difference, and he managed to give me a 73 to 68 degree variance. I'm grateful for that! In addition to that and installing a new air scrubber light, as he was taking his ladder out the back door, I asked him if he could use it to change a couple of light bulbs in my laundry room because I didn't have a tall enough ladder. He did and I am very grateful!

I highly recommend One Hour as your go to Heating and Air Conditioning service in Hampton Roads. Read Less

I joined the One Hour Club last year to save a few bucks on a repair bill. I thought the cost at the time about 12 dollars a month would hardly be missed. They promised a professional cleaning and check up at least twice a year.
Got my first appointment... Read MoreI joined the One Hour Club last year to save a few bucks on a repair bill. I thought the cost at the time about 12 dollars a month would hardly be missed. They promised a professional cleaning and check up at least twice a year.
Got my first appointment made for the check up and Rob showed up yesterday to do the work. I was absolutely floored by the entire process. To begin he was extremely professional and went over the things he intended to do. He also asked if I had experienced any issues that might need extra attention.
He then tore into my unit with the skill of a piano tuner and cleaned and inspected every square inch.
We had quite a crowd of family over and everyone was admiring the way he polished my machine to a like new condition. They all thought I was spending a fortune and couldn't believe the price until I shared the bill. All 000 zeroes.
Thanks Rob and One Hour for the expressive job! Read Less

Junior was prompt, meticulous and courteous. He took the time to let me explain any information I had about my system since I live with it everyday and would be the resident expert. He explained what he would do and gave a detailed description of services performed and any issues... Read MoreJunior was prompt, meticulous and courteous. He took the time to let me explain any information I had about my system since I live with it everyday and would be the resident expert. He explained what he would do and gave a detailed description of services performed and any issues or suggestions he had after completing the service. He is a fantastic representative for the company and helped confirm that we made the right choice in choosing One Hour for our home comfort needs. Read Less

Junior and his trainee (I forgot his name unfortunately) were awesome! Both were polite, professional, easy to talk to and were very knowledgeable. They both immediately put booties on their feet when walking into my home and were respectful with regards to my home. And they showed my dog some... Read MoreJunior and his trainee (I forgot his name unfortunately) were awesome! Both were polite, professional, easy to talk to and were very knowledgeable. They both immediately put booties on their feet when walking into my home and were respectful with regards to my home. And they showed my dog some love, so he’s definitely cool with them. Overall, both of these guys are true assets to your company and are going to go a long way! Thank you for the great service! Read Less

Paul was amazing! Knowledge and friendly to talk to, was able to not only diagnose but improve my air handler problems. If a sixth star was available he'd get it.

Edit 1/30/20

John was great. Very thorough and knowledgeable. Also considerate. Fantastic job.

Edit 5/18/20

Brodie was also... Read MorePaul was amazing! Knowledge and friendly to talk to, was able to not only diagnose but improve my air handler problems. If a sixth star was available he'd get it.

Edit 1/30/20

John was great. Very thorough and knowledgeable. Also considerate. Fantastic job.

Edit 5/18/20

Brodie was also amazing. Can not explain why everyone who comes in does an awesome job. No denying customer service is a first with One Hour. Brodie was able to diagnose and recommend repairs. He was personable and able to get along with.

Edit 9/25/21

Tyler was fantastic. Lemme tell you about tenacity. This guy has no idea what quit means. Wouldn't stop until he found the problem, explained why it was a problem, priced the problem, then fixed said problem. Also answered all my questions even in the middle of diagnostics. Read Less

Came home from travel to find my AC not working. Called the 24 hour number at like midnight. They had someone out within 24 hours. I belong to their comfort club. Best money ever I spent on a monthly service that includes 2 tunes up a year. So They come... Read MoreCame home from travel to find my AC not working. Called the 24 hour number at like midnight. They had someone out within 24 hours. I belong to their comfort club. Best money ever I spent on a monthly service that includes 2 tunes up a year. So They come out right right away when something is wrong. I suspected a clogged drain line. When John Nottingham came out he assessed everything and a clogged line it was. He took care of everything. Very nice and professional. Thank you!! I highly recommend him. Read Less

Josh was the "comfort specialist" to visit our home. We had Casey, (the repair technician) come out the day before and refill our air conditioning unit with R22 refrigerant. Josh was extremely helpful in explaining the different types of HVAC systems. He broke down the difference between the basic /... Read MoreJosh was the "comfort specialist" to visit our home. We had Casey, (the repair technician) come out the day before and refill our air conditioning unit with R22 refrigerant. Josh was extremely helpful in explaining the different types of HVAC systems. He broke down the difference between the basic / deluxe / and premier models. His knowledge prior as an installer of HVAC units was extremely helpful. Now that he was on the sales side of One Hour Heating & AC he was helpful in explaining the benefits for our home. He wasn't ever pushing anything on me to sell sell sell. He was prompt in showing up for our appointment, he even worked late into Friday evening answering questions and explaining the service and training his technicians go through from the manufacture reps. I would highly recommend these guys. They don't install Trane units, but rather Goodman. I really felt comfortable with this company and their employees. They really spend the time and money to properly train their staff and seem motivated to make sure customers are taken care of. I would recommend this company to all friends and family. Read Less

We have used. Classics One Hour for years. We are very satisfied with the technicians that have come into our home over the years. They are clean and professional and we would highly recommend them.

Gary introduced himself immediately. He wore booties to cover his shoes to protect the floor. He was professional, friendly and patient. He explained the entire procedure to get the repair done. He provided pictures so we could see the damage and exactly where the problem was.... Read MoreGary introduced himself immediately. He wore booties to cover his shoes to protect the floor. He was professional, friendly and patient. He explained the entire procedure to get the repair done. He provided pictures so we could see the damage and exactly where the problem was. He went over the programs available to save money and why they would benefit us. He completed the repair and offered suggestions to ensure we would not have any problems from here on out. He was a very pleasant representation of 1 Hour Heating and air conditioning. We were thrilled having him as our tech. Read Less

They were truly awesome. I went there for an interview and I talked to person that hires people I am a very hard worker and I will be there everyday like 40 + hours we talked for a while I told him... Read MoreThey were truly awesome. I went there for an interview and I talked to person that hires people I am a very hard worker and I will be there everyday like 40 + hours we talked for a while I told him about me and he told me about the job and said they will train me if I did not have any training I really hope I get this job wish me luck Read Less

Excellent service, thoroughly explained all the issues and recommendations and quickly performed the work to resolve my A/C problem.

Junior and Ryan did a fantastic, thorough job. They visited two of our properties and at each I observed some of their actions. The cleaned and serviced all units and provided suggestions to extend the units life. Thank you for sending professional, kind, well mannered and well spoken personnel.