Reviews of One Hour Heating & Air Conditioning

I received a call at 9:00 pm from the customer service dept asking if they could come out that night instead of the next morning to inspect my system and troubleshoot the problem. I, of course said yes since they were able to have Joshua come earlier than the appointment... Read MoreI received a call at 9:00 pm from the customer service dept asking if they could come out that night instead of the next morning to inspect my system and troubleshoot the problem. I, of course said yes since they were able to have Joshua come earlier than the appointment which was no inconvenience to me as I was home. I was very happy about that. Joshua was very pleasant, courteous and knowledgeable as he went about inspecting my HVAC system and shared his knowledge as he went along with me. He was thorough and honest and really seemed to enjoy his work. A very positive attitude overall and I enjoyed talking with him. Unfortunately, my system has some issues but they are sending another technician in a day to check my system as a second opinion which Joshua explained is their company policy. I will say, it is not because Joshua did anything incorrect but the next technician will only know what Joshua knew before coming to inspect. This truly does make it a second opinion and if the same problems are identified then One Hour Heating and Cooling are confident with making recommendations to fix my system. Also to note, there are no extra fees or costs to me for this policy either. It also makes me feel confident in their business ethics and concern for me the customer. So far, I am very please with my service. Thank you Joshua! Read Less

Awesome work - Zac was timely, courteous and professional. Highly recommend using one hour!

Great service! Notti, the technician, was here on time and very thorough. And my dog , Bailey, loved him!

professional, on time, good quality, polite.

Wonderful,professional

Aaron Moore did a great job. He is very knowledgeable and is great with conversation. He worked through his lunch and waited on paperwork to be delivered to him to go over with us. Very professional. You can tell he enjoys what he does.

Fantastic customer service! Knowledgeable and professional technician!!!! Will call again!!!

A+++

He did a great job and was very professional and friendly.

Paul was very knowledgeable of the units abilities and found the problem in a very short time. He located the part and returned quickly to complete the repair.

Outstanding work and very knowledgeable.

Aaron was very knowledgeable and explained everything in great detail. He was very thorough and even vacuumed my duct before repairing it! Thanks!