Your reviews are important to us!

That’s why we score every visit to every house we help. Always improving to be fast and perfect is part of who we are and what we believe.

 Read through the below feedback we’ve received. You’ll see everything from the “you’re a part of my family” to “I could have done better” and everything in between.

Tyler was friendly, polite, professional and knowledgeable. He explained everything to me and gave me several options.
Never pushing me to buy more than I need.
I have been a customer for 30+ years and have always had a great experience with this company.

My family use this great company and I have...
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Kathy Avatar
Kathy

Mike Porter was friendly, polite, professional and knowledgeable. He explained everything to me and gave me several options.
Never pushing me to buy more than I need.
I have been a customer for 30+ years and have always had a great experience with this company.

My family use this great company and I...
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Kathy Avatar
Kathy

Chris was the best representative of a company I have ever had the pleasure of dealing with! He is professional, answered all of my questions, gave amazing details, and was incredibly thorough in the estimation and evaluation process for systems for my home. He shared the goods and bads of... Read More

Ashly Matocha Avatar
Ashly Matocha

John was on-time, walked me through the work he was performing, and did a fantastic job explaining the end results.

Jason Rich Avatar
Jason Rich

Great service, very fast and considerate technician. Dwayne went out of his way to give great and timely service. He had to drive 2 hours round trip to get a part on a Friday afternoon to make sure our system was working safely and effectively. Thank you @Dwayne Edwards.

Randy Neice Avatar
Randy Neice

He was very professional and knowledgeable! Took his time to explain each thing and answered my questions. I highly recommend!!!!

Robert Day Avatar
Robert Day

Brennan is very courteous and polite. Did a very thorough inspection of our air conditioning system. Honestly said it looked good for its age and is operating well. Suggests replacing, but not too forceful about it which is nice. The unit is fairly old. We are hoping for one... Read More

Mike Bruzan Avatar
Mike Bruzan

Gary did an excellent job

Linda Geherin Avatar
Linda Geherin

As always on time and very professional. They even tolerated my little dog who wanted to supervise! Also gave very thorough instructions on how to operate my new ac system.

Sam Tran Avatar
Sam Tran

Brennan Neal was exemplary in his service, very polite and friendly. Followed protocol during this time of uncertainty/COVID-19 as am I following guidelines in my home. I will be delighted to request his services again when needed. One Hour continues to send quality technicians doing professional work. I have... Read More

Carolyn Kubik Avatar
Carolyn Kubik

Paul was great. He serviced the A/C unit in a professional and timely manner. He is a great service technician.

Cody Wiley Avatar
Cody Wiley

Shout out to One Hour Heating & Air Conditioning of Hampton Roads. My AC mysteriously went out last night and after resetting the thermostat, changing the batteries and flipping the breaker.... I called. Not only were they able to get someone out to me w/in an hour of calling (at... Read More

Elena Barker Avatar
Elena Barker