One Hour Heating and Air Conditioning Reviews

I’ve always had good experience with one hour. I like being a comfort club member because it’s inexpensive and builds on an annual service to my system, and gets us prioritization on emergency service calls if we need them. I also like that they send multiple types of notifications... Read MoreI’ve always had good experience with one hour. I like being a comfort club member because it’s inexpensive and builds on an annual service to my system, and gets us prioritization on emergency service calls if we need them. I also like that they send multiple types of notifications so you can identify their service techs for safety and security. My only criticism is I feel like they sometimes try to sell me services I don’t necessarily need. Overall, very satisfied. Read Less

This was my first time using 1Hour Heating and Air Conditioning. Josh arrived on time and was very professional and friendly. He was through in checking out the unit and even pulled the fan housing out to inspect the heat exchanger. Gave me some recommendations for future reference but basically... Read MoreThis was my first time using 1Hour Heating and Air Conditioning. Josh arrived on time and was very professional and friendly. He was through in checking out the unit and even pulled the fan housing out to inspect the heat exchanger. Gave me some recommendations for future reference but basically found no issues. Continued to check out unit and cleaned fan and control compartments. I would definitely recommend this company. I joined their Comfort Club as it has good value. Read Less

I love One Hour! They are always on time, friendly, and not ones to push a sale. They explain, show, and teach you how something works. Explain how fixing it now will help, or if holding off until you get a little more money in your pocket can be done... Read MoreI love One Hour! They are always on time, friendly, and not ones to push a sale. They explain, show, and teach you how something works. Explain how fixing it now will help, or if holding off until you get a little more money in your pocket can be done for the mean time and your system can hold out until then. Love the honesty and down to earth attitudes. Read Less

I have been a customer of One Hour since they were Classic Air back in the 80's. I have always received high quality service and products. They're extremely responsive to any request for service which I have had very few thanks to their quality products & well trained technicians. ... Read MoreI have been a customer of One Hour since they were Classic Air back in the 80's. I have always received high quality service and products. They're extremely responsive to any request for service which I have had very few thanks to their quality products & well trained technicians. All the techs who have visited my home have been on time and very respectful of my property. Basically I just LOVE One Hour! Read Less

It was a Thursday when I contacted 1hour for an issue I had with my boiler that heats a section of our house and provides hot water for the whole house. The soonest get an appointment for someone to look at my unit was the following Tuesday, Saturday evening I... Read MoreIt was a Thursday when I contacted 1hour for an issue I had with my boiler that heats a section of our house and provides hot water for the whole house. The soonest get an appointment for someone to look at my unit was the following Tuesday, Saturday evening I received a call from 1 hour saying they could have a technician out shortly, I accepted the appointment. A little later Sarah showed up, and she went to work, I had the manuals for my boiler, and she did some reading, she said she hadn’t worked on many boiler but with the manual and a mentor she could talk to, quickly had the boiler doing it’s job.
What impressed me is that after confessing she wasn’t % 100 familiar with boilers she wasn’t afraid to take on the task, and she wasn’t afraid to confer with someone with more experience. Shortly she had our boiler back to working normal.
Her willingness to step out of her comfort zone by first taking on something she wasn’t completely familiar with, and second for not being afraid to ask for help (even tho she found the solution on her own) means a lot. She takes pride in her work, and wants to deliver the best service possible, and to me this reflects positive on 1 hour.
Thank You both Sarah and 1 hour for the great job. Read Less

Steve Simmons-Thank You! Did A great job today, he didn't have the Scrubber Light on the initial appointment, but he got it and installed it by the end of the day. I am very impressed with the professionalism that One Hour Service Technicians continuously have displayed, it really means... Read MoreSteve Simmons-Thank You! Did A great job today, he didn't have the Scrubber Light on the initial appointment, but he got it and installed it by the end of the day. I am very impressed with the professionalism that One Hour Service Technicians continuously have displayed, it really means something when my wife is very happy with the service provided by One Hour. Keep up the good work, great company to service your AC and Heating Equipment. Have a Great Holiday Season! Stay Safe while on the Hampton Roads. Read Less

I can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

He was quick to find the the issue with our heating/air unit and... Read MoreI can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

He was quick to find the the issue with our heating/air unit and triple checked his work. He even explained the issue to me, not that I really know much about it. But, he made me feel comfortable in his decisions. He quickly got the parts he needed, came back and fixed our unit. Now we have heat for the winter !

Also they have a monthly membership that seems to pay for itself. They come out and clean your unit for free and discount visits and 30 percent off parts and such.

We are just happy to have found a place that can we can call “home” When our home isn’t working. Read Less

Sarah Baldwin was excellent! She came to our home to do a furnace rejuvenation and discovered our furnace was not working properly. She took the time to fully explain what the issue was and was prepared to fix it, although that was not what she had originally came out... Read MoreSarah Baldwin was excellent! She came to our home to do a furnace rejuvenation and discovered our furnace was not working properly. She took the time to fully explain what the issue was and was prepared to fix it, although that was not what she had originally came out for. She was kind, knowledgeable and extremely patient. I recommend both One Hour and Sarah Baldwin to help you with any HVAC issues! Read Less

Sarah Baldwin was excellent! She came to our home to do a furnace rejuvenation and discovered our furnace was not working properly. She took the time to fully explain what the issue was and was prepared to fix it, although that was not what she had originally came out... Read MoreSarah Baldwin was excellent! She came to our home to do a furnace rejuvenation and discovered our furnace was not working properly. She took the time to fully explain what the issue was and was prepared to fix it, although that was not what she had originally came out for. She was kind, knowledgeable and extremely patient. I recommend both One Hour and Sarah Baldwin to help you with any HVAC issues! Read Less

I had a "mini-split" installed in my Florida room, and now I can sit out there in comfort and watch Mother Nature at work. The install team (Corey, Matt, Tyler and Dalton) did a great job. They were confronted with several unforeseen challenges (running the plumbing lines from... Read MoreI had a "mini-split" installed in my Florida room, and now I can sit out there in comfort and watch Mother Nature at work. The install team (Corey, Matt, Tyler and Dalton) did a great job. They were confronted with several unforeseen challenges (running the plumbing lines from the unit mounted on an outside wall of the house to the heat pump and upgrading a 110v line to 220 v). They took both challenges in stride...with pride. Great job, guys...thanks. Read Less

Excellent first time experience with One Hour. You hear a lot of advertising coming from them, but when two technicians named John and Brandon show up, you realize it’s true. Very professional, detail oriented and full of knowledge. They took me through every step of my maintenance procedure. Granted... Read MoreExcellent first time experience with One Hour. You hear a lot of advertising coming from them, but when two technicians named John and Brandon show up, you realize it’s true. Very professional, detail oriented and full of knowledge. They took me through every step of my maintenance procedure. Granted my unit is 23 years old. They gave me an extremely detailed report for me to take to my home warranty service, as I probably will need a new system in the near future. Thanks One Hour for sending me two of your best. Read Less

Anthony did an awesome job. Very knowledgeable of his craft. I will be glad to have him come over again if we needed another maintenance service. Truly outstanding customer service.