Your reviews are important to us!
That’s why we score every visit to every house we help. Always improving to be fast and perfect is part of who we are and what we believe.
Read through the below feedback we’ve received. You’ll see everything from the “you’re a part of my family” to “I could have done better” and everything in between.
Brennan is very courteous and polite. Did a very thorough inspection of our air conditioning system. Honestly said it looked good for its age and is operating well. Suggests replacing, but not too forceful about it which is nice. The unit is fairly old. We are hoping for one... Read More
Gary did an excellent job
As always on time and very professional. They even tolerated my little dog who wanted to supervise! Also gave very thorough instructions on how to operate my new ac system.
Paul was great. He serviced the A/C unit in a professional and timely manner. He is a great service technician.
Brennan Neal was exemplary in his service, very polite and friendly. Followed protocol during this time of uncertainty/COVID-19 as am I following guidelines in my home. I will be delighted to request his services again when needed. One Hour continues to send quality technicians doing professional work. I have... Read More
One Hour has always been great. From Tiffany, to Joe in service and Brennan is top notch professional and personable. Give him 10 stars!
Our technician, Steve Simmons, did a great job. He was very friendly and professional. He kept his mask on properly when we were speaking or if he needed to enter the house. I really appreciated the great work he did.
Shout out to One Hour Heating & Air Conditioning of Hampton Roads. My AC mysteriously went out last night and after resetting the thermostat, changing the batteries and flipping the breaker.... I called. Not only were they able to get someone out to me w/in an hour of calling (at... Read More
My technician Mike Green showed up on time ready to work. He wasted none of my time answered every question I had and gave me multiple options to remedy my situation. All in all great service and great response time on resolution.
Maintenance was performed great.
Had a damper issue and the technician listened to my issue and confirmed that's what it was and provided me my options. After the equipment was installed cleaned up and let me know the job was done. Very friendly and professional.
Very professional, came on time and didn't leave any mess! Very courteous and knowledgeable and had no problem with explaining everything to me in layman's terms! Absolutely love this company! 😀
