Reviews

Nice employees! They explain everything you need to know about the repair. 8/08, New system installed today. It works great! Met more employees, all great! We are very pleased with the new purchase and service!!

On time, courteous, thoughtful, knowledgeable, & explained everything. I have no complaints other than the prices seem high. But then again, I guess you have to pay for the high quality and courteous service you receive.

We are the top unit of a 2-unit Virginia Beach condo. One Hour was enthusiastically recommended by our downstairs neighbor. It was a recommendation well-merited. Chris and David came yesterday to service our two heat pumps (one a little over 1-year old and the other much, much... Read MoreWe are the top unit of a 2-unit Virginia Beach condo. One Hour was enthusiastically recommended by our downstairs neighbor. It was a recommendation well-merited. Chris and David came yesterday to service our two heat pumps (one a little over 1-year old and the other much, much older). They took their time, obviously to make sure they were addressing all issues. Afterword they explained the results for each heat pump. Nothing needed to be addressed on the spot. They answered all my questions and never pressured me to make an immediate decision for additional work. I was extremely pleased with the quality and professionalism of One Hour. Read Less

The tech was very professional, clarified the work needing to be done and made sure he had permission and that pricing was was clear before doing the work. My tenants were very happy with the work and have said the house is much cooler and comfortable. The tiered pricing is... Read MoreThe tech was very professional, clarified the work needing to be done and made sure he had permission and that pricing was was clear before doing the work. My tenants were very happy with the work and have said the house is much cooler and comfortable. The tiered pricing is pricey but at least you know what you are getting into before the work is done and there aren't any surprise charges. Read Less

We've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through... Read MoreWe've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through job of cleaning and servicing the unit. I have to praise the telephone staff, I've yet to talk to a unwilling person. The best thing I can say for One Hour, is I don't know if someone is less expensive or charges more, when you get good service, you don't price shop. Read Less

Our air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very... Read MoreOur air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very polite and courteous and fixed our issue within an hour. I would highly recommend!! Read Less

Had One Hour install a new system two years ago, and we also joined the Comfort Club. The other evening, came home to a very warm house. Contacted One Hour, and put the Comfort Club membership to the test, since the next day was forecast to be near 100 degrees.... Read MoreHad One Hour install a new system two years ago, and we also joined the Comfort Club. The other evening, came home to a very warm house. Contacted One Hour, and put the Comfort Club membership to the test, since the next day was forecast to be near 100 degrees. They got me an appointment for the next day, but the tech (Dorian) actually showed up even earlier. Fortunately, the problem was a quick and easy fix (a duct fitting had worked loose). Dorian was fabulous, and he even gave some extra tips before he left. Well done!! Read Less

We had called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with... Read MoreWe had called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning out the unit grid. They both took the time to inspect the craw space to ensure that the ducts are not disconnected (had some concerns that I brought up). They are very friendly and courteous. After the work was complete, they went through the checklist in detail. Our AC unit is showing some age. I appreciate their candid observations on the best options if the need for a new unit comes up. Highly recommend this company. Great job guys! Thanks again! Read Less

One Hour heating and air are friendly and professional. While the technitians worked they kept me informed with what they were doing. My a.c. system that came with my house was improperly installed and the one hour guys came in and installed a brand new furnace and a.c. unit with... Read MoreOne Hour heating and air are friendly and professional. While the technitians worked they kept me informed with what they were doing. My a.c. system that came with my house was improperly installed and the one hour guys came in and installed a brand new furnace and a.c. unit with no issues my system actually works and it works perfectly the unit before was less than a year old and was all crazily installed. I am just so happy to have reliable A.C. system and reliable people at one hour to support me and any issues i may face. Read Less

The technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use... Read MoreThe technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use them to service my AC and heating. Read Less

One Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a... Read MoreOne Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a new system, they sent the supervisor out to thoroughly explain the different units that were available. I couldn't have been happier with him and One Hour's service. Everyone was terrific. I strongly recommend this company. Read Less

Awesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation,... Read MoreAwesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation, which I was unaware the crew had done. But because of this simple problem, our technician found a tear in our duct work that was wasting cool air to the house. He not only showed me the issues but explained very simply the how and why of what was going on. Read Less