We score every visit to every house we help. Always improving to be fast and perfect is part of who we are.

Read through the below reviews we’ve received. You’ll see everything from the “you’re a part of my family” to “Bandit could have done better” and everything in between.

We called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning... Read More

Sarina Waterfield Avatar
Sarina Waterfield

Jack came out to my home today for a heating tune up and he was awesome!!! He definitely represents your company very well. He was very thorough, very professional and friendly. He explained everything he did, showed us pictures and even a video of every step of what he was... Read More

CINDY JIMENEZ Avatar
CINDY JIMENEZ

Where to begin? This was to resolve issues with another vendor. The great service started the minute you all answered the phone. Mr. Porter was thorough in explaining code violations (from the previous heater install 1 year ago, other vendor). The install team was their the... Read More

Ben Demery Avatar
Ben Demery

I am a Comfort Care customer with One Hour and Casey came out to do my free precision tune up and cleaning. He was friendly, efficient and able to answer any and all question regarding my system. Great experience! I would recommend One Hour to all my... Read More

Linda Arrington Avatar
Linda Arrington

We had our AC and furnace replaced today by Andre and Tony P. They did such a great job. My husband and I already had plans to be in and out of the house all day long and we had total peace of mind leaving the house with the techs... Read More

Evelyn Albright Avatar
Evelyn Albright

I just wanted to take a minute to let you know I had technician Jay out to my home today and he was super helpful and knowledgeable. I think it's important to recognize talent and good customer service, so maybe he should get Friday off with pay? or... Read More

Sarah Parker Avatar
Sarah Parker

We just had technician Jack Holmes come service our system. He did an outstanding job. Very thorough, forthright, and clear in explaining what our system is doing well and what might be of concern in the future. He took pictures to show me components that I would not have been... Read More

Ari Zito Avatar
Ari Zito

Dalton was the one who helped me out when my ac went out! He was able to fix it in a timely manner. Which was definitely necessary because of how hot it was!! Not to mention he was very polite and courteous! He’s the bees knees!! I definitely recommend... Read More

Linda Hummel Avatar
Linda Hummel

Today we got our AC replaced. Tony P and Andre A was very professional. they continued to inform us of what they were doing as they were going along. They worked fast and quite. I was able to complete my work online as well as complete my homework assignment without... Read More

Tanisha Austin Avatar
Tanisha Austin

Already thrilled with my results through the entire process from the initial technician jay coming out and fixing the problem the first time but giving me all the information on my system and that we will have to replace it(it froze back over within 24 hours so we absolutely had... Read More

Rebecca Golfieri Avatar
Rebecca Golfieri

I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read More

Vic Whitehead Avatar
Vic Whitehead

I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read More

Vic Whitehead Avatar
Vic Whitehead