One Hour Heating and Air Conditioning Reviews

The only reason I am giving 4 stars is because of the pricing. They are at the high end of quotes I received by a couple thousand for replacing my unit. Other companies, some were low and some in between who mirror their companies warranties for competitive reasons I’m sure.... Read MoreThe only reason I am giving 4 stars is because of the pricing. They are at the high end of quotes I received by a couple thousand for replacing my unit. Other companies, some were low and some in between who mirror their companies warranties for competitive reasons I’m sure. They say your getting better installation but unless you do the work yourself your taking any companies word for it. I felt compelled to leave a review solely based on my consultants job as a professional. He was great and should receive credit where credit is due. Thanks David for your knowledge and input! Read Less

Baily was so amazing, he was super friendly (even though my 45 pound puppy kept jumping on him) and very knowledgeable about the system. He was at my house at 9pm and still made me feel like I was the first customer of the day. I am... Read MoreBaily was so amazing, he was super friendly (even though my 45 pound puppy kept jumping on him) and very knowledgeable about the system. He was at my house at 9pm and still made me feel like I was the first customer of the day. I am part of the One Hour club and it has saved me so much money I cant say good enough things about Baily or One Hour! thank you for making me and my fur family comfortable in our home! Read Less

We really appreciate the picture of the technician who was coming to our home do the work. Austin, the technician arrived shortly after the text. He was very professional and respectful. After performing the work, he took the time to go over all aspects of the work, encouraging us to... Read MoreWe really appreciate the picture of the technician who was coming to our home do the work. Austin, the technician arrived shortly after the text. He was very professional and respectful. After performing the work, he took the time to go over all aspects of the work, encouraging us to ask questions. I hope the next time our system needs servicing, we can request him. He’s a fine young man. Read Less

Mr. Steve Simmons was the technician that performed the tune up on my furnace and air conditioning unit. Upon arrival he introduced himself, he came prepared with a face covering, gloves, and boot covering as well. Which was greatly appreciated during this time of covid-19. ... Read MoreMr. Steve Simmons was the technician that performed the tune up on my furnace and air conditioning unit. Upon arrival he introduced himself, he came prepared with a face covering, gloves, and boot covering as well. Which was greatly appreciated during this time of covid-19. I thought he was very courteous and appeared to be knowledgeable of his job. He also gave me a detailed report on the issues that he found and explained everything perfectly. So, I can’t say anything bad about the experience this year or any other year that I’ve dealt with One-Hour Heating & Air Conditioning. Just continue what you’re doing!

Customer for Life,
Thanks! Read Less

I am very pleased with my experience with One Hour. Clayton arrived at my house within 30 min of my call. He was very personable and professional. He sat down and explained what he was going to do before he started, and he made sure that I understood everything. He... Read MoreI am very pleased with my experience with One Hour. Clayton arrived at my house within 30 min of my call. He was very personable and professional. He sat down and explained what he was going to do before he started, and he made sure that I understood everything. He was respectful of my home and wore his shoe protectors and gloves indoors. When he finished the assessment, he patiently explained his findings and my options. He finished his repairs expeditiously, and my system is working great. Thanks Clayton! Read Less

Paul was great. It was nice having him out to check on our system. He was knowledgeable, personable, and easy to talk to about our heat pump issues. He provided lots of solutions and I'm happy I chose One Hour Heating. They sent the best guy.

Update- I needed a new... Read MorePaul was great. It was nice having him out to check on our system. He was knowledgeable, personable, and easy to talk to about our heat pump issues. He provided lots of solutions and I'm happy I chose One Hour Heating. They sent the best guy.

Update- I needed a new system and Chris came out to help. It was so easy and Chris was extremely helpful. We got a new system and the financing needed to install it and it's scheduled for install tomorrow. Very excited and happy to have such great people helping us out. Read Less

Highly recommend them!
I have a an AC/Heat Pump unit. I pay for annual maintenance.
Chandler's team arrived on time and performed a 71 item maintenance inspection checklist. This included at no additional cost, removing guards and debris, checking the electronics and detergent washing and reassembling the outdoor unit. The... Read MoreHighly recommend them!
I have a an AC/Heat Pump unit. I pay for annual maintenance.
Chandler's team arrived on time and performed a 71 item maintenance inspection checklist. This included at no additional cost, removing guards and debris, checking the electronics and detergent washing and reassembling the outdoor unit. The inside unit received the same meticulous observation and care. Very courteous and always compulsively putting on shoe covers when coming inside. Part of the inspection included checking thermostat and unit's overall function and was all returned it's original settings when complete.
Highly recommend them! Read Less

They are great about setting and sticking to appointments. Everyone has been friendly and polite. They do quality work for a reasonable price. And I have always felt comfortable with the techs they send to my house. I love the new text of the techs picture so I know the... Read MoreThey are great about setting and sticking to appointments. Everyone has been friendly and polite. They do quality work for a reasonable price. And I have always felt comfortable with the techs they send to my house. I love the new text of the techs picture so I know the person at the door is legit. Read Less

We put in an online request for service on Saturday night, and got a call barely an hour later. They even offered to send a tech that same evening with no additional charges for it being weekend or evening duty.

We got a confirmation call for the appointment as well as... Read MoreWe put in an online request for service on Saturday night, and got a call barely an hour later. They even offered to send a tech that same evening with no additional charges for it being weekend or evening duty.

We got a confirmation call for the appointment as well as the "on the way" call. Josh arrived on time, was polite professional and friendly. He walked me through the entire system inspection, detailed out all the challenges he identified, and highlighted costs ahead of agreeing to any work. Before Josh arrived, our heating system couldn't keep the house above 65 degrees. Less than hour after Josh was done, we were all much warmer in the house.

On the same day, we were able to have a second team member visit to go over replacement of the system (ours was 13 years old and highly inefficient). Gary (also extremely courteous, professional and friendly) helped identify the parameters of selecting a new system, walked me and my wife through the various options available, and answered every question fully to ensure we were satisfied with our decision. It took less than 15 minutes from our decision to final financing in place and setting up an install date.

Installation of the new system is tomorrow. So from the first online request for help to a completely new and updated system is barely 4 days, and that could have been faster if we hadnt been out of town for a day. I've not been able to get a service call for anything else in my house that quickly, much less full service like this. Thank you to Josh and Gary for helping us update our home!

We're extremely happy with how the company took care of us from first phone call to last round of goodbyes after concluding our service call tonight. Highly recommend everyone checks these folks out! Read Less

We have had one hour for years. Always great service. Today our 13 year old heating system broke. David came in after the tech called one hour and gave a very professional and self assured presentation. David is one of the best reps that I have... Read MoreWe have had one hour for years. Always great service. Today our 13 year old heating system broke. David came in after the tech called one hour and gave a very professional and self assured presentation. David is one of the best reps that I have spoken with in years. He displays a much more seasoned salesman than his years. Very modest, professional, knowledgeable and just very pleasant individual. Thank you again. Read Less

I can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

He was quick to find the the issue with our heating/air unit and... Read MoreI can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

He was quick to find the the issue with our heating/air unit and triple checked his work. He even explained the issue to me, not that I really know much about it. But, he made me feel comfortable in his decisions. He quickly got the parts he needed, came back and fixed our unit. Now we have heat for the winter !

Also they have a monthly membership that seems to pay for itself. They come out and clean your unit for free and discount visits and 30 percent off parts and such.

We are just happy to have found a place that can we can call “home” When our home isn’t working.

Edit : 01/09/20 - had our first cleaning of our HVAC with the program we joined. Saved us $400 and was here over 2 hours. His name is Trevor and you can tell he takes great pride in his job. He showed me photos and explained everything in terms I could understand. I would again highly recommended One Hour to everyone. Have actually had them out here a totally of 3 times since my original post. Every time they are Courteous to me as well as my house. I really couldn’t ask for me ! Thank you guys so much! Read Less

First experience with One Hour was kind of rough, but after the initial incident was fixed the company has been fantastic. They live up to their name and have never been late to any of the appointments and the technicians are polite and clean. I also submitted a survey that... Read MoreFirst experience with One Hour was kind of rough, but after the initial incident was fixed the company has been fantastic. They live up to their name and have never been late to any of the appointments and the technicians are polite and clean. I also submitted a survey that One Hour sent and my only advice was to offer free air duct filters for Comfort Club members, fast forward a few months and I get a coupon from them for free air filters! Overall very happy with the company and their work ethic. Read Less