Jay was EARLY! He had my system repaired quickly. He also discussed a maintenance plan for future calls and services. I could not be more pleased with Jay's and Zack's professionalism. Kudos to them both! I have already recommended this company to some friends.

We have been with one hour for many years and have really enjoyed their service. They will come at all hours of the day and night and will not leave until the job is completed...rain or shine. When we did have a problem they responded quickly and to our satisfaction.... Read MoreWe have been with one hour for many years and have really enjoyed their service. They will come at all hours of the day and night and will not leave until the job is completed...rain or shine. When we did have a problem they responded quickly and to our satisfaction. Jay was our technician . He was neatly dressed and pleasant to talk to. He got one unit started quickly( upstairs) and the one in our garage was a bit of a problem. He needed a part and left in daylight and came back in the dark with the part. AWESOME SERVICE. We are toasty warm again. Larry and Jane Waters Read Less

I have been completely happy with my decision to use One Hour for my system maintenance. They are who they say they are and are as advertised! The technicians are always on time, always professional, and always explain everything going on with my system. And the most important thing to... Read MoreI have been completely happy with my decision to use One Hour for my system maintenance. They are who they say they are and are as advertised! The technicians are always on time, always professional, and always explain everything going on with my system. And the most important thing to me is they are honest with what needs to be done with my system and typically give me multiple options. I have never felt that they are trying to sell me something or repair that does not need to be done. I highly recommend One Hour to anyone considering them. Read Less

Once again One Hour was absolutely amazing! You guys scheduled me in the same day, even though I called after 1 pm. Joshua was fabulous! He answered all of my questions and pretty much knew what the problem was right away! I have been with One Hour for a few... Read MoreOnce again One Hour was absolutely amazing! You guys scheduled me in the same day, even though I called after 1 pm. Joshua was fabulous! He answered all of my questions and pretty much knew what the problem was right away! I have been with One Hour for a few years now and every time I need a service done I remember why I continue to be a customer! You guys are the best! Thanks again Joshua! My dog and I both cannot thank you enough for coming out and bringing our heat back on!! Read Less

Very helpful and friendly team. Unfortunately it was not a problem that could be repaired on this visit, but the issue and our options were completely explained and the next steps in the process set up. UPDATE - Follow-up Visit: Successfully fixed the issue, even though the... Read MoreVery helpful and friendly team. Unfortunately it was not a problem that could be repaired on this visit, but the issue and our options were completely explained and the next steps in the process set up. UPDATE - Follow-up Visit: Successfully fixed the issue, even though the wrong part was initially ordered, the technician cheerfully procured the right one to finish the job as soon as possible - even though that meant working until after midnight. They made it right before they left! FALL VISIT - Quickly diagnosed and repaired heating issue in one visit - heat running before tech left 🙂 Read Less

The AC technician John showed up on time and was very communicative about the entire process. He introduced himself professionally, proceeded to work quickly and efficiently and then gave me the run down of what costs to expect if I wanted to proceed. After agreeing he went right... Read MoreThe AC technician John showed up on time and was very communicative about the entire process. He introduced himself professionally, proceeded to work quickly and efficiently and then gave me the run down of what costs to expect if I wanted to proceed. After agreeing he went right to work and had my system working better in no time. Overall it was a great experience and I am glad I chose one hour. Read Less

At advertised, Josh was on time. Great start, right? Additionally, he answered my many, many questions thoroughly and was extremely knowledgeable. He made me feel comfortable, and did not try to push options that were out of my predetermined budget. Overall, I am extremely satisfied with the estimation process. The... Read MoreAt advertised, Josh was on time. Great start, right? Additionally, he answered my many, many questions thoroughly and was extremely knowledgeable. He made me feel comfortable, and did not try to push options that were out of my predetermined budget. Overall, I am extremely satisfied with the estimation process. The new system will be installed in less than a week. If the removal/installation goes as well as today, I would highly recommend this company to anyone looking into HVAC service support or replacement! Read Less

I am only giving One Hour Heating & Air Conditioning 5 stars because I cannot give them 10! This is my first experience with this company and I can honestly say that they did not disappoint. I really liked that they sent a link with the picture of the tech... Read MoreI am only giving One Hour Heating & Air Conditioning 5 stars because I cannot give them 10! This is my first experience with this company and I can honestly say that they did not disappoint. I really liked that they sent a link with the picture of the tech in route to my house, that is a great security feature! Our tech, Casey, showed up on time, was knowledgeable, and professional from start to finish. He did a thorough cleaning and inspection of our system. Afterward, he sat down and explained the issues that he found complete with pictures. He provided us with options and prices of the work that was required. The tech was honest and never pushed services and /or additional maintenance. We do have an older system, so the day for replacement is on the horizon. He recommended a free estimate from a comfort advisor and even called to set the appointment up, which was available within a couple of hours of our service. I am extremely pleased with the service we received today and I would highly recommend this company to anyone based on my experience today. Read Less

Was very thorough and explained why I am having problems with AC in several rooms and showed me the remedy at a reasonable price. He listened to me and explained my new system thoroughly. The install crews were excellent. Went out of their way to make sure our new unit... Read MoreWas very thorough and explained why I am having problems with AC in several rooms and showed me the remedy at a reasonable price. He listened to me and explained my new system thoroughly. The install crews were excellent. Went out of their way to make sure our new unit was working properly and we were familiar with the operating procedures. I highly recommend One Hour for your heating and air conditioning problems. I strongly recommend them. Read Less

Mr. Miller was very knowledgeable in all aspects of the business and home requirements. He arrived on time and extremely detailed in his assessment of our home needs. Provided different options and explained in detail each option. He answered every question and concerns we had. Mr. Miller never... Read MoreMr. Miller was very knowledgeable in all aspects of the business and home requirements. He arrived on time and extremely detailed in his assessment of our home needs. Provided different options and explained in detail each option. He answered every question and concerns we had. Mr. Miller never tried push any products or services on us, he provided us with comprehensive information so we were able to make our decisions based on our needs. I would highly recommend One Hour Heating & Air Conditioning services to anyone. Read Less