We've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through... Read MoreWe've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through job of cleaning and servicing the unit. I have to praise the telephone staff, I've yet to talk to a unwilling person. The best thing I can say for One Hour, is I don't know if someone is less expensive or charges more, when you get good service, you don't price shop. Read Less

Our air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very... Read MoreOur air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very polite and courteous and fixed our issue within an hour. I would highly recommend!! Read Less

Had One Hour install a new system two years ago, and we also joined the Comfort Club. The other evening, came home to a very warm house. Contacted One Hour, and put the Comfort Club membership to the test, since the next day was forecast to be near 100 degrees.... Read MoreHad One Hour install a new system two years ago, and we also joined the Comfort Club. The other evening, came home to a very warm house. Contacted One Hour, and put the Comfort Club membership to the test, since the next day was forecast to be near 100 degrees. They got me an appointment for the next day, but the tech (Dorian) actually showed up even earlier. Fortunately, the problem was a quick and easy fix (a duct fitting had worked loose). Dorian was fabulous, and he even gave some extra tips before he left. Well done!! Read Less

We had called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with... Read MoreWe had called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning out the unit grid. They both took the time to inspect the craw space to ensure that the ducts are not disconnected (had some concerns that I brought up). They are very friendly and courteous. After the work was complete, they went through the checklist in detail. Our AC unit is showing some age. I appreciate their candid observations on the best options if the need for a new unit comes up. Highly recommend this company. Great job guys! Thanks again! Read Less

One Hour heating and air are friendly and professional. While the technitians worked they kept me informed with what they were doing. My a.c. system that came with my house was improperly installed and the one hour guys came in and installed a brand new furnace and a.c. unit with... Read MoreOne Hour heating and air are friendly and professional. While the technitians worked they kept me informed with what they were doing. My a.c. system that came with my house was improperly installed and the one hour guys came in and installed a brand new furnace and a.c. unit with no issues my system actually works and it works perfectly the unit before was less than a year old and was all crazily installed. I am just so happy to have reliable A.C. system and reliable people at one hour to support me and any issues i may face. Read Less

The technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use... Read MoreThe technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use them to service my AC and heating. Read Less

One Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a... Read MoreOne Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a new system, they sent the supervisor out to thoroughly explain the different units that were available. I couldn't have been happier with him and One Hour's service. Everyone was terrific. I strongly recommend this company. Read Less

Awesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation,... Read MoreAwesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation, which I was unaware the crew had done. But because of this simple problem, our technician found a tear in our duct work that was wasting cool air to the house. He not only showed me the issues but explained very simply the how and why of what was going on. Read Less

Excellent service. Knowledgeable and courteous. Decided to replace our entire system to be rid of R22 and 20 year old parts that are failing, and 1Hour will be handling that as well. If the service level is the same for the install, there's nothing to worry about.... Read MoreExcellent service. Knowledgeable and courteous. Decided to replace our entire system to be rid of R22 and 20 year old parts that are failing, and 1Hour will be handling that as well. If the service level is the same for the install, there's nothing to worry about. Couldn't be more pleased. Read Less

I took advantage of the $49 A/C Refurbish from One Hour Heating and Cooling. I got exactly what I paid for: a $49 deal. Personally, I could have sprayed my outdoor unit with solution and washed away dirt myself. The technician was knowledgeable, but felt the main purpose was to... Read MoreI took advantage of the $49 A/C Refurbish from One Hour Heating and Cooling. I got exactly what I paid for: a $49 deal. Personally, I could have sprayed my outdoor unit with solution and washed away dirt myself. The technician was knowledgeable, but felt the main purpose was to entice further overpriced services. To me, a refurbishing seemingly means cleaning, RIGHT? Well, the technician did not clean the coils to the unit located in my attic. Instead he claimed it needs cleaning and suggested “I use a toothbrush to clean it off”. So, for $49 dollars I received solution to clean off my outdoor unit and and recommendations on how to clean the rest while trying to up-sale his services. He continually pointed at dirty components claiming his outlandish price to clean the filth. Suggestively, ONE HOUR needs to advertise exactly what this service renders. I should have known that price was too good to be true.

A service manager conducted a follow up call regarding my $49 service. A new appointment was generated and another technician completed the service to satisfaction. I praise One Hour for displaying care for their service and change my rating from a 3 star to a 4 star service. They truly care for rendered service and their customers. Read Less