We have had one hour for years. Always great service. Today our 13 year old heating system broke. David came in after the tech called one hour and gave a very professional and self assured presentation. David is one of the best reps that I have... Read MoreWe have had one hour for years. Always great service. Today our 13 year old heating system broke. David came in after the tech called one hour and gave a very professional and self assured presentation. David is one of the best reps that I have spoken with in years. He displays a much more seasoned salesman than his years. Very modest, professional, knowledgeable and just very pleasant individual. Thank you again. Read Less

I can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

He was quick to find the the issue with our heating/air unit and... Read MoreI can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

He was quick to find the the issue with our heating/air unit and triple checked his work. He even explained the issue to me, not that I really know much about it. But, he made me feel comfortable in his decisions. He quickly got the parts he needed, came back and fixed our unit. Now we have heat for the winter !

Also they have a monthly membership that seems to pay for itself. They come out and clean your unit for free and discount visits and 30 percent off parts and such.

We are just happy to have found a place that can we can call “home” When our home isn’t working.

Edit : 01/09/20 - had our first cleaning of our HVAC with the program we joined. Saved us $400 and was here over 2 hours. His name is Trevor and you can tell he takes great pride in his job. He showed me photos and explained everything in terms I could understand. I would again highly recommended One Hour to everyone. Have actually had them out here a totally of 3 times since my original post. Every time they are Courteous to me as well as my house. I really couldn’t ask for me ! Thank you guys so much! Read Less

First experience with One Hour was kind of rough, but after the initial incident was fixed the company has been fantastic. They live up to their name and have never been late to any of the appointments and the technicians are polite and clean. I also submitted a survey that... Read MoreFirst experience with One Hour was kind of rough, but after the initial incident was fixed the company has been fantastic. They live up to their name and have never been late to any of the appointments and the technicians are polite and clean. I also submitted a survey that One Hour sent and my only advice was to offer free air duct filters for Comfort Club members, fast forward a few months and I get a coupon from them for free air filters! Overall very happy with the company and their work ethic. Read Less

I love that One Hour sent a picture of the electrician and technician before they arrived so I knew who to expect. Dalton and Chris were very friendly with my son and I and our dog... they were both very personable and pet friendly 🙂 They explained everything... Read MoreI love that One Hour sent a picture of the electrician and technician before they arrived so I knew who to expect. Dalton and Chris were very friendly with my son and I and our dog... they were both very personable and pet friendly 🙂 They explained everything that they would do and cost before performing any work. They kept me informed me of my options before doing more than we discussed. I have been taken advantage of in the past by personnel working on my home, but with One Hour I don’t have any problems... they treat me like family! Read Less

Woke to a cold house on New Years Eve! Called for service and Barry arrived punctually. Did his troubleshooting quickly and completed repairs without delay. Their “Comfort Club” (maintenance agreement) is very reasonable - savings for this one visit paid for almost three years. HVAC work is not inexpensive... Read MoreWoke to a cold house on New Years Eve! Called for service and Barry arrived punctually. Did his troubleshooting quickly and completed repairs without delay. Their “Comfort Club” (maintenance agreement) is very reasonable - savings for this one visit paid for almost three years. HVAC work is not inexpensive but this was quality work and good value. Read Less

Our tech was Sarah Baldwin and she was amazing! She explained our options thoroughly and gave us multiple options to chose from. She showed us what she was doing before she did anything. She was here until 12:30am working on our unit. As an added bonus, she loved our dogs... Read MoreOur tech was Sarah Baldwin and she was amazing! She explained our options thoroughly and gave us multiple options to chose from. She showed us what she was doing before she did anything. She was here until 12:30am working on our unit. As an added bonus, she loved our dogs and took time to play with them. Overall wonderful service and experience! What we needed done was a bit pricey but I feel it was still reasonable all things considered. Read Less

My technician was Dwayne Edwards! And he was absolutely phenomenal. He came in and was very respectful to my family and allowed me to walk alongside him while he did an overview of our system. He started out by telling me how he likes to teach. For that I am... Read MoreMy technician was Dwayne Edwards! And he was absolutely phenomenal. He came in and was very respectful to my family and allowed me to walk alongside him while he did an overview of our system. He started out by telling me how he likes to teach. For that I am very grateful as now I am a lot more knowledgeable about our system. We have been experiencing many challenges with eczema in our family and allergies. At the end of the day he installed power Trio vitalization to our house that will last a lifetime and will rectify the air quality. Super impressive and professional! Read Less

Absolutely love this company! Fixed my heating system within 2 days and also made sure I was warm without heat. The gentleman that I have encountered so far were beyond pleasant and persistent in making sure my heating system was on and working properly! They replaced my whole system for... Read MoreAbsolutely love this company! Fixed my heating system within 2 days and also made sure I was warm without heat. The gentleman that I have encountered so far were beyond pleasant and persistent in making sure my heating system was on and working properly! They replaced my whole system for me for a decent cost and one of the guys even took out my smoke detector system for me because I was too short to reach it on a chair! Now that’s customer service 🙂 thank y’all! Read Less

Paul was simply great. Always polite, professional and personable. Answered all my questions and double checked everything before leaving. He even Found an item that was not quite up to spec and corrected the issue immediately. I am positive that surely eliminated a future repair call... Read MorePaul was simply great. Always polite, professional and personable. Answered all my questions and double checked everything before leaving. He even Found an item that was not quite up to spec and corrected the issue immediately. I am positive that surely eliminated a future repair call from me. Very Happy with the service!! He is a fabulous asset for your company. Read Less

Today was a routine rejuvenation part of my comfort club benefit. Casey the technician very knowledgeable. He explained what was going to happen today and always asked if I had any more questions. When he completed the job tell me his findings and recommendations. Thank you Casey