Came home from travel to find my AC not working. Called the 24 hour number at like midnight. They had someone out within 24 hours. I belong to their comfort club. Best money ever I spent on a monthly service that includes 2 tunes up a year. So They come... Read MoreCame home from travel to find my AC not working. Called the 24 hour number at like midnight. They had someone out within 24 hours. I belong to their comfort club. Best money ever I spent on a monthly service that includes 2 tunes up a year. So They come out right right away when something is wrong. I suspected a clogged drain line. When John Nottingham came out he assessed everything and a clogged line it was. He took care of everything. Very nice and professional. Thank you!! I highly recommend him. Read Less

Josh was the "comfort specialist" to visit our home. We had Casey, (the repair technician) come out the day before and refill our air conditioning unit with R22 refrigerant. Josh was extremely helpful in explaining the different types of HVAC systems. He broke down the difference between the basic /... Read MoreJosh was the "comfort specialist" to visit our home. We had Casey, (the repair technician) come out the day before and refill our air conditioning unit with R22 refrigerant. Josh was extremely helpful in explaining the different types of HVAC systems. He broke down the difference between the basic / deluxe / and premier models. His knowledge prior as an installer of HVAC units was extremely helpful. Now that he was on the sales side of One Hour Heating & AC he was helpful in explaining the benefits for our home. He wasn't ever pushing anything on me to sell sell sell. He was prompt in showing up for our appointment, he even worked late into Friday evening answering questions and explaining the service and training his technicians go through from the manufacture reps. I would highly recommend these guys. They don't install Trane units, but rather Goodman. I really felt comfortable with this company and their employees. They really spend the time and money to properly train their staff and seem motivated to make sure customers are taken care of. I would recommend this company to all friends and family. Read Less

We have used. Classics One Hour for years. We are very satisfied with the technicians that have come into our home over the years. They are clean and professional and we would highly recommend them.

Gary introduced himself immediately. He wore booties to cover his shoes to protect the floor. He was professional, friendly and patient. He explained the entire procedure to get the repair done. He provided pictures so we could see the damage and exactly where the problem was.... Read MoreGary introduced himself immediately. He wore booties to cover his shoes to protect the floor. He was professional, friendly and patient. He explained the entire procedure to get the repair done. He provided pictures so we could see the damage and exactly where the problem was. He went over the programs available to save money and why they would benefit us. He completed the repair and offered suggestions to ensure we would not have any problems from here on out. He was a very pleasant representation of 1 Hour Heating and air conditioning. We were thrilled having him as our tech. Read Less

They were truly awesome. I went there for an interview and I talked to person that hires people I am a very hard worker and I will be there everyday like 40 + hours we talked for a while I told him... Read MoreThey were truly awesome. I went there for an interview and I talked to person that hires people I am a very hard worker and I will be there everyday like 40 + hours we talked for a while I told him about me and he told me about the job and said they will train me if I did not have any training I really hope I get this job wish me luck Read Less

Excellent service, thoroughly explained all the issues and recommendations and quickly performed the work to resolve my A/C problem.

Junior and Ryan did a fantastic, thorough job. They visited two of our properties and at each I observed some of their actions. The cleaned and serviced all units and provided suggestions to extend the units life. Thank you for sending professional, kind, well mannered and well spoken personnel.

Professionalism, responsiveness and quality of time spent. Junior came in and taught me how to understand my thermostat when I have done something to my system. He taught me to reset. He was so calm, patient and thoughtful. Turns out the thermostat was set on program by myself.... Read MoreProfessionalism, responsiveness and quality of time spent. Junior came in and taught me how to understand my thermostat when I have done something to my system. He taught me to reset. He was so calm, patient and thoughtful. Turns out the thermostat was set on program by myself. I felt at ease when I saw Junior because he showed right off he knew what he was doing. Junior explained himself with ease and knowledge. He pointed out things I didn’t know and with solutions. Read Less

Angela was very helpful and pleasant to work with. I’m very grateful that she was able to come out to our home and take care of our needs as quickly as she did. We were fortunate enough to work with her twice. She genuinely cares about her work and her... Read MoreAngela was very helpful and pleasant to work with. I’m very grateful that she was able to come out to our home and take care of our needs as quickly as she did. We were fortunate enough to work with her twice. She genuinely cares about her work and her customers.
Paul was also fantastic. We had a new system installed and it wasn’t functioning properly. Paul came out and was able to diagnose and fix the issues that came from installation mistakes while being polite and working expeditiously.

Both these techs are knowledgeable and friendly and did a fantastic job answering any/all our questions. Read Less

Punctual, congenial professional! Needed replacement for AC and furnace. Chris Took measurements, Assessed AC requirement and matched the best system for our home; 3 options with his recommendation. Knowledgeable and Honest. Answered all of my questions, and didn't guess on what he did not... Read MorePunctual, congenial professional! Needed replacement for AC and furnace. Chris Took measurements, Assessed AC requirement and matched the best system for our home; 3 options with his recommendation. Knowledgeable and Honest. Answered all of my questions, and didn't guess on what he did not have statistics (maintenance info). And, he did Not try to sell me a larger system than what we needed, nor the most expensive system that did not benefit our home. Available for any concerns after sale and installation. As we've used One Hour for years, Chris reflects company's training and Leadership. Read Less