Josh arrived on time and was very friendly, professional, and detailed. Really took his time and answered all of our questions (and we had a lot of questions!). We scheduled install of a new system for the next day. James and other technician arrived early and were very professional the... Read MoreJosh arrived on time and was very friendly, professional, and detailed. Really took his time and answered all of our questions (and we had a lot of questions!). We scheduled install of a new system for the next day. James and other technician arrived early and were very professional the entire day. James was thorough and did an excellent job!! Our new system is running flawlessly. Honestly, we should have called One Hour sooner. Highly recommend!! Read Less

Great work at reasonable price. Eduardo was friendly, helpful, and thorough in diagnosing a problem with my furnace and made suggestions to improve performance. Will definitely work with them again. Highly recommend.

Trey did an amazing job of walking me through my options for replacing my heat pump. It was installed the next day and my allergies are gone thanks to the new filtration system he recommended. I couldn’t be happier. The whole process was so easy and the installation was... Read MoreTrey did an amazing job of walking me through my options for replacing my heat pump. It was installed the next day and my allergies are gone thanks to the new filtration system he recommended. I couldn’t be happier. The whole process was so easy and the installation was a breeze. I am a customer for life. Read Less

Luke did a great job. Stuck with it until problem was identified and left to get new thermostat and returned to install, set up and test function. Wife will be much happier knowing thermostat is working like she is used to for Thanksgiving crowd that will be here. Unfortunately my... Read MoreLuke did a great job. Stuck with it until problem was identified and left to get new thermostat and returned to install, set up and test function. Wife will be much happier knowing thermostat is working like she is used to for Thanksgiving crowd that will be here. Unfortunately my first opinion was too quick. After Luke left the system never worked again and had to have One Hour back out Wednesday night and after several hours of diagnostic came up with a different problem. Needless to say I didn't need a new thermostat ($528).
Second technician, Felix, came Wednesday night late, thank him for that. He chased the exact same problems that Luke did on Tuesday and came up with different diagnosis further convincing that I didn't need new thermostat. He identified a loose wire on the main board. He forced the unit back and forth from ac to heat to make sure unit would operate in both modes and felt that fixed it. I asked him to stay until the unit operated by itself as Luke had forced unit and claimed victory and it never operated after he left. He agreed and boom, unit didn't work. He went back to diagnosis and this time came up with intermittent board failure. Remember, both times unit had exact same issues. They are sending someone back today, Friday, to install new board. Now, am I convinced this will fix it, not at this time but I hope so.
Gary came out this morning and I walked him through the whole story. At time of his arrival I told him the unit had cycled on and off a few times this morning. He said he hoped it would fail and then diagnosed himself. Unit cut off and started again while we were talking. He said let's go take a look. As he waslooking at the primary board the unit was running. He touch a connection and the unit cut off (the flame) and immediately re ignited when he let it go. He turned to me and said, I agree with intermittent board failure and repeated jiggling connection and flame cut off and reignited. He then went with board change. Once new board was installed system started working correctly. He took his phone and blew up the camera and showed me several pin connections and indicated cracks. They have been gone about 4 hours and so far so good. Thank y One Hour for sticking with this issue. All technicians were polite and professional even though it took a while. Read Less

I called and got same day service. Matt & Sam repaired our furnace. They were polite, on time, smiled often & friendly. Matt took so much time inspecting our furnace and air con unit. He explained in detail and showed us pictures of the failed parts. We discussed what needed... Read MoreI called and got same day service. Matt & Sam repaired our furnace. They were polite, on time, smiled often & friendly. Matt took so much time inspecting our furnace and air con unit. He explained in detail and showed us pictures of the failed parts. We discussed what needed to be done now and what could wait. They performed the repairs in a timely fashion the same day. We are extremely pleased and will trust OHH&AC of Hampton Roads for all of our future needs. A day later, we decided to purchase a new unit. (Our furnace is 30 years old!)Trey & James helped with what to purchase and for the best price. They took their time and we never felt rushed or pressured. They both were so friendly, so helpful and enjoyable to be around. Again, we are extremely pleased. I'd rate them 10 stars if I could! James and the other installers were also polite & friendly. They worked long hours, in the rain, to install our new heating & cooling units. They kept us informed throughout the entire process. They answered all of our questions and cleaned their work mess. Again, we are extremely pleased with everyone we have encountered during this entire process. Read Less

Josh came out to give an estimate on cost to replace my unit. My service tech had found some issues with my unit and with the age and cost of repair it was decided that I would get a cost. Josh was on time and great to work with no... Read MoreJosh came out to give an estimate on cost to replace my unit. My service tech had found some issues with my unit and with the age and cost of repair it was decided that I would get a cost. Josh was on time and great to work with no high pressure sell tactics and gave me options and explained the finance options. A new complete heat and AC Unit will be installed. One Hour is the company to call for great customer service. Read Less

Very friendly and thorough. He explained everything he was going to do, and told me how the system best operated. Showed me what additional work I could have done. Did not pressure me at all. Cleaned up after he was done. Arrived on time and finished the maintenance. Outstanding professional!

Technician was very professional and went over everything he worked on and explained things to look out for on the future to make sure my A/C unit maintains 100 percent performance operating capacity. I would recommend Roy to anyone,he is a very great and outstanding technician.

I have used 1hour HVAC for many years. They provides professional service and are always on time.

Thank you for visit and checking the system. Once again, very professional and polite the entire time!!! See you again soon.