I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read MoreI've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their comfort club gives me piece of mind and they haven't let me down yet! Read Less

I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read MoreI've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their comfort club gives me piece of mind and they haven't let me down yet! Read Less

I have been a One-Hour customer since 2013. I appreciate their response time to my call, are always on-time. The technicians have always been very courteous, professional, yet patient to address my many questions. The quality of work rates the 5-star. I am also a Club... Read MoreI have been a One-Hour customer since 2013. I appreciate their response time to my call, are always on-time. The technicians have always been very courteous, professional, yet patient to address my many questions. The quality of work rates the 5-star. I am also a Club member and, as such, receive many benefits. I highly recommend One-Hour Heating & Air Conditioning. Read Less

Our AC was off and on repeatedly and One Hour was able to schedule us later that day for a service call, despite not being members. Austin arrived earlier within the timeframe and was able to diagnose quickly. He was personable and forthcoming about costs. I did find their prices... Read MoreOur AC was off and on repeatedly and One Hour was able to schedule us later that day for a service call, despite not being members. Austin arrived earlier within the timeframe and was able to diagnose quickly. He was personable and forthcoming about costs. I did find their prices to be a bit more than expected for the work done (perhaps there should be a lower level for extremely minute repairs). Nonetheless, would definitely call again for excellent level of service and consider their membership in the future. Read Less

Nice employees! They explain everything you need to know about the repair. 8/08, New system installed today. It works great! Met more employees, all great! We are very pleased with the new purchase and service!!

On time, courteous, thoughtful, knowledgeable, & explained everything. I have no complaints other than the prices seem high. But then again, I guess you have to pay for the high quality and courteous service you receive.

We are the top unit of a 2-unit Virginia Beach condo. One Hour was enthusiastically recommended by our downstairs neighbor. It was a recommendation well-merited. Chris and David came yesterday to service our two heat pumps (one a little over 1-year old and the other much, much... Read MoreWe are the top unit of a 2-unit Virginia Beach condo. One Hour was enthusiastically recommended by our downstairs neighbor. It was a recommendation well-merited. Chris and David came yesterday to service our two heat pumps (one a little over 1-year old and the other much, much older). They took their time, obviously to make sure they were addressing all issues. Afterword they explained the results for each heat pump. Nothing needed to be addressed on the spot. They answered all my questions and never pressured me to make an immediate decision for additional work. I was extremely pleased with the quality and professionalism of One Hour. Read Less

The tech was very professional, clarified the work needing to be done and made sure he had permission and that pricing was was clear before doing the work. My tenants were very happy with the work and have said the house is much cooler and comfortable. The tiered pricing is... Read MoreThe tech was very professional, clarified the work needing to be done and made sure he had permission and that pricing was was clear before doing the work. My tenants were very happy with the work and have said the house is much cooler and comfortable. The tiered pricing is pricey but at least you know what you are getting into before the work is done and there aren't any surprise charges. Read Less

We've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through... Read MoreWe've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through job of cleaning and servicing the unit. I have to praise the telephone staff, I've yet to talk to a unwilling person. The best thing I can say for One Hour, is I don't know if someone is less expensive or charges more, when you get good service, you don't price shop. Read Less

Our air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very... Read MoreOur air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very polite and courteous and fixed our issue within an hour. I would highly recommend!! Read Less