About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last four decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Brennan is very courteous and polite. Did a very thorough inspection of our air conditioning system. Honestly said it looked good for its age and is operating well. Suggests replacing, but not too forceful about it which is nice. The unit is fairly old. We are hoping for one... Read More

    Mike Bruzan Avatar
    Mike Bruzan
  • Paul was great. He serviced the A/C unit in a professional and timely manner. He is a great service technician.

    Cody Wiley Avatar
    Cody Wiley
  • As always on time and very professional. They even tolerated my little dog who wanted to supervise! Also gave very thorough instructions on how to operate my new ac system.

    Sam Tran Avatar
    Sam Tran
  • Brennan Neal was exemplary in his service, very polite and friendly. Followed protocol during this time of uncertainty/COVID-19 as am I following guidelines in my home. I will be delighted to request his services again when needed. One Hour continues to send quality technicians doing professional work. I have... Read More

    Carolyn Kubik Avatar
    Carolyn Kubik
  • Gary did an excellent job

    Linda Geherin Avatar
    Linda Geherin
  • My technician Mike Green showed up on time ready to work. He wasted none of my time answered every question I had and gave me multiple options to remedy my situation. All in all great service and great response time on resolution.

    Scott Ackroyd Avatar
    Scott Ackroyd
  • One Hour has always been great. From Tiffany, to Joe in service and Brennan is top notch professional and personable. Give him 10 stars!

    Karen Johnson Avatar
    Karen Johnson
  • Our technician, Steve Simmons, did a great job. He was very friendly and professional. He kept his mask on properly when we were speaking or if he needed to enter the house. I really appreciated the great work he did.

    Olivia Otter Avatar
    Olivia Otter
  • Had a damper issue and the technician listened to my issue and confirmed that's what it was and provided me my options. After the equipment was installed cleaned up and let me know the job was done. Very friendly and professional.

    Gregory Roberts Avatar
    Gregory Roberts
  • Maintenance was performed great.

    Ubaldo Lopez Avatar
    Ubaldo Lopez

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.