About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last four decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Angela was very helpful and pleasant to work with. I’m very grateful that she was able to come out to our home and take care of our needs as quickly as she did. We were fortunate enough to work with her twice. She genuinely cares about her work and her... Read More

    Melinda Sherback Avatar
    Melinda Sherback
  • Punctual, congenial professional! Needed replacement for AC and furnace. Chris Took measurements, Assessed AC requirement and matched the best system for our home; 3 options with his recommendation. Knowledgeable and Honest. Answered all of my questions, and didn't guess on what he did not... Read More

    da d Avatar
    da d
  • Technician was efficient, courteous, clean , informative and friendly

    Kevin Dailey Avatar
    Kevin Dailey
  • I called One Hour . Long Story Short Just Call these people if and when you need heat and air work. It may be a bit pricy, But They found the problem and fixed the problem.

    David Jr. Avatar
    David Jr.
  • Always courteous, nice and helpful. And stay until the the job was completed even though it was way late. Thanks it's cool now 🙂

    Art Putman Avatar
    Art Putman
  • Explained in detail the operations of the AC unit and furnace while performing the tune up service. The technician also explained how the preventative maintenance was going to affect the units in the long run giving a bit of piece of mind. I highly recommend their peace of mind membership.

    Steven Owsiany Avatar
    Steven Owsiany
  • Zak was extremely professional and knowledgeable. He was honest and didn’t try to sell me anything I did not need, and as a single woman, that means the world to me! I will be using this company again.

    Jen Griffin Avatar
    Jen Griffin
  • Jeff was amazing very thorough and honest. Laid everything out for us and went over every issue he found due to contractors error. We purchased the house from a flipper and the installed the system not to code and correctly. He wrote everything up for our records. Jeff has been... Read More

    William Nice Avatar
    William Nice
  • I've never been disappointed with One Hour. Technicians are courteous, friendly, professional and knowledgeable. Although I have a home warranty, I don't trust some of the contractors they use. I'd rather pay One Hour and now what I'm getting, every time. Thanks!

    A Baker Avatar
    A Baker
  • Tech (Kevin) was very professional and extremely knowledgeable. Gave me great advice on how to increase the longevity of my equipment. Will 100% use One Hour again and fingers crossed its the same tech.

    Phillip Colon Avatar
    Phillip Colon

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.