About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last four decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Very helpful and friendly team. Unfortunately it was not a problem that could be repaired on this visit, but the issue and our options were completely explained and the next steps in the process set up. UPDATE - Follow-up Visit: Successfully fixed the issue, even though the... Read More

    John Bonafede Avatar
    John Bonafede
  • The AC technician John showed up on time and was very communicative about the entire process. He introduced himself professionally, proceeded to work quickly and efficiently and then gave me the run down of what costs to expect if I wanted to proceed. After agreeing he went right... Read More

    BD Avatar
    BD
  • At advertised, Josh was on time. Great start, right? Additionally, he answered my many, many questions thoroughly and was extremely knowledgeable. He made me feel comfortable, and did not try to push options that were out of my predetermined budget. Overall, I am extremely satisfied with the estimation process. The... Read More

    Aimee Sheffer Avatar
    Aimee Sheffer
  • I am only giving One Hour Heating & Air Conditioning 5 stars because I cannot give them 10! This is my first experience with this company and I can honestly say that they did not disappoint. I really liked that they sent a link with the picture of the tech... Read More

    Matthew Erisman Avatar
    Matthew Erisman
  • Was very thorough and explained why I am having problems with AC in several rooms and showed me the remedy at a reasonable price. He listened to me and explained my new system thoroughly. The install crews were excellent. Went out of their way to make sure our new unit... Read More

    Salvadore Costa Avatar
    Salvadore Costa
  • Mr. Miller was very knowledgeable in all aspects of the business and home requirements. He arrived on time and extremely detailed in his assessment of our home needs. Provided different options and explained in detail each option. He answered every question and concerns we had. Mr. Miller never... Read More

    Darin D. Avatar
    Darin D.
  • The only reason I am giving 4 stars is because of the pricing. They are at the high end of quotes I received by a couple thousand for replacing my unit. Other companies, some were low and some in between who mirror their companies warranties for competitive reasons I’m sure.... Read More

    Joshua Bower Avatar
    Joshua Bower
  • Baily was so amazing, he was super friendly (even though my 45 pound puppy kept jumping on him) and very knowledgeable about the system. He was at my house at 9pm and still made me feel like I was the first customer of the day. I am... Read More

    Jennifer Olson Avatar
    Jennifer Olson
  • We really appreciate the picture of the technician who was coming to our home do the work. Austin, the technician arrived shortly after the text. He was very professional and respectful. After performing the work, he took the time to go over all aspects of the work, encouraging us to... Read More

    Howard Smith Avatar
    Howard Smith
  • Mr. Steve Simmons was the technician that performed the tune up on my furnace and air conditioning unit. Upon arrival he introduced himself, he came prepared with a face covering, gloves, and boot covering as well. Which was greatly appreciated during this time of covid-19. ... Read More

    Thomas White Avatar
    Thomas White

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.