About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • I am very pleased with my experience with One Hour. Clayton arrived at my house within 30 min of my call. He was very personable and professional. He sat down and explained what he was going to do before he started, and he made sure that I understood everything. He... Read More

    Danielle Johnson Avatar
    Danielle Johnson
  • Paul was great. It was nice having him out to check on our system. He was knowledgeable, personable, and easy to talk to about our heat pump issues. He provided lots of solutions and I'm happy I chose One Hour Heating. They sent the best guy.

    Update- I needed a new...
    Read More

    Robert Hamm Avatar
    Robert Hamm
  • Highly recommend them!
    I have a an AC/Heat Pump unit. I pay for annual maintenance.
    Chandler's team arrived on time and performed a 71 item maintenance inspection checklist. This included at no additional cost, removing guards and debris, checking the electronics and detergent washing and reassembling the outdoor unit. The...
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    Bruce Pollock Avatar
    Bruce Pollock
  • They are great about setting and sticking to appointments. Everyone has been friendly and polite. They do quality work for a reasonable price. And I have always felt comfortable with the techs they send to my house. I love the new text of the techs picture so I know the... Read More

    Tish Tanner Avatar
    Tish Tanner
  • We put in an online request for service on Saturday night, and got a call barely an hour later. They even offered to send a tech that same evening with no additional charges for it being weekend or evening duty.

    We got a confirmation call for the appointment as well as...
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    Jason W Avatar
    Jason W
  • We have had one hour for years. Always great service. Today our 13 year old heating system broke. David came in after the tech called one hour and gave a very professional and self assured presentation. David is one of the best reps that I have... Read More

    james davis Avatar
    james davis
  • I can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

    He was quick to find the the issue with our heating/air unit and...
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    April Traft Avatar
    April Traft
  • First experience with One Hour was kind of rough, but after the initial incident was fixed the company has been fantastic. They live up to their name and have never been late to any of the appointments and the technicians are polite and clean. I also submitted a survey that... Read More

    Josh Avatar
    Josh
  • I love that One Hour sent a picture of the electrician and technician before they arrived so I knew who to expect. Dalton and Chris were very friendly with my son and I and our dog... they were both very personable and pet friendly 🙂 They explained everything... Read More

    Nakanisha Sullivan Avatar
    Nakanisha Sullivan
  • Woke to a cold house on New Years Eve! Called for service and Barry arrived punctually. Did his troubleshooting quickly and completed repairs without delay. Their “Comfort Club” (maintenance agreement) is very reasonable - savings for this one visit paid for almost three years. HVAC work is not inexpensive... Read More

    Kenneth Owen Avatar
    Kenneth Owen

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.