About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • We have had one hour for years. Always great service. Today our 13 year old heating system broke. David came in after the tech called one hour and gave a very professional and self assured presentation. David is one of the best reps that I have... Read More

    james davis Avatar
    james davis
  • I can’t begin to explain in words our excitement with Paul. He was right on time, friendly, polite, and courteous. He even went the extra step to ensure not to get muddy footprints on the floor.

    He was quick to find the the issue with our heating/air unit and...
    Read More

    April Traft Avatar
    April Traft
  • First experience with One Hour was kind of rough, but after the initial incident was fixed the company has been fantastic. They live up to their name and have never been late to any of the appointments and the technicians are polite and clean. I also submitted a survey that... Read More

    Josh Avatar
    Josh
  • I love that One Hour sent a picture of the electrician and technician before they arrived so I knew who to expect. Dalton and Chris were very friendly with my son and I and our dog... they were both very personable and pet friendly 🙂 They explained everything... Read More

    Nakanisha Sullivan Avatar
    Nakanisha Sullivan
  • Woke to a cold house on New Years Eve! Called for service and Barry arrived punctually. Did his troubleshooting quickly and completed repairs without delay. Their “Comfort Club” (maintenance agreement) is very reasonable - savings for this one visit paid for almost three years. HVAC work is not inexpensive... Read More

    Kenneth Owen Avatar
    Kenneth Owen
  • Our tech was Sarah Baldwin and she was amazing! She explained our options thoroughly and gave us multiple options to chose from. She showed us what she was doing before she did anything. She was here until 12:30am working on our unit. As an added bonus, she loved our dogs... Read More

    Amanda Tenney Avatar
    Amanda Tenney
  • My technician was Dwayne Edwards! And he was absolutely phenomenal. He came in and was very respectful to my family and allowed me to walk alongside him while he did an overview of our system. He started out by telling me how he likes to teach. For that I am... Read More

    Lawrence Trotman Avatar
    Lawrence Trotman
  • Absolutely love this company! Fixed my heating system within 2 days and also made sure I was warm without heat. The gentleman that I have encountered so far were beyond pleasant and persistent in making sure my heating system was on and working properly! They replaced my whole system for... Read More

    Morgan Bland Avatar
    Morgan Bland
  • Paul was simply great. Always polite, professional and personable. Answered all my questions and double checked everything before leaving. He even Found an item that was not quite up to spec and corrected the issue immediately. I am positive that surely eliminated a future repair call... Read More

    Paul Crepeau Avatar
    Paul Crepeau
  • Today was a routine rejuvenation part of my comfort club benefit. Casey the technician very knowledgeable. He explained what was going to happen today and always asked if I had any more questions. When he completed the job tell me his findings and recommendations. Thank you Casey

    Nancy Faust Avatar
    Nancy Faust

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.