About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • You’ll never pay extra for after hours, weekend or holiday service.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • We've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through... Read More

    John Overstreet Avatar
    John Overstreet
  • Our air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very... Read More

    Katelyn James Avatar
    Katelyn James
  • Had One Hour install a new system two years ago, and we also joined the Comfort Club. The other evening, came home to a very warm house. Contacted One Hour, and put the Comfort Club membership to the test, since the next day was forecast to be near 100 degrees.... Read More

    Brett Shrader Avatar
    Brett Shrader
  • We had called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with... Read More

    Sarina Waterfield Avatar
    Sarina Waterfield
  • One Hour heating and air are friendly and professional. While the technitians worked they kept me informed with what they were doing. My a.c. system that came with my house was improperly installed and the one hour guys came in and installed a brand new furnace and a.c. unit with... Read More

    Desiree Ahrens Avatar
    Desiree Ahrens
  • The technician arrived on time and was very pleasant. He explained to me everything he was going to do to my ac unit. He ensured that he put on the covers over his shoes which is a big plus for me. I will definitely continue to use... Read More

    Mattie Wells Avatar
    Mattie Wells
  • One Hour fit me in quickly because I had a personal emergency. They sent a wonderful young man who explained the situation to me and attempted to fix the problem with my AC. He was friendly and professional and engaging. When it was determined that I needed to buy a... Read More

    Bob Tyrrell Avatar
    Bob Tyrrell
  • Awesome experience! Very professional and knowledgeable staff and technician. Our AC went out and they were able to come out same day I called to do a full diagnosis on my unit. I had a simple issue with my power switch to the furnace being turned off during a renovation,... Read More

    matt abbruzzi Avatar
    matt abbruzzi
  • Excellent service. Knowledgeable and courteous. Decided to replace our entire system to be rid of R22 and 20 year old parts that are failing, and 1Hour will be handling that as well. If the service level is the same for the install, there's nothing to worry about.... Read More

    Gunnar Karason Avatar
    Gunnar Karason
  • I took advantage of the $49 A/C Refurbish from One Hour Heating and Cooling. I got exactly what I paid for: a $49 deal. Personally, I could have sprayed my outdoor unit with solution and washed away dirt myself. The technician was knowledgeable, but felt the main purpose was to... Read More

    Daniel Stahler Avatar
    Daniel Stahler

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.