About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • You’ll never pay extra for after hours, weekend or holiday service.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read More

    Vic Whitehead Avatar
    Vic Whitehead
  • I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their... Read More

    Vic Whitehead Avatar
    Vic Whitehead
  • I have been a One-Hour customer since 2013. I appreciate their response time to my call, are always on-time. The technicians have always been very courteous, professional, yet patient to address my many questions. The quality of work rates the 5-star. I am also a Club... Read More

    Donna Stalls Avatar
    Donna Stalls
  • Our AC was off and on repeatedly and One Hour was able to schedule us later that day for a service call, despite not being members. Austin arrived earlier within the timeframe and was able to diagnose quickly. He was personable and forthcoming about costs. I did find their prices... Read More

    Elizabeth Vandell Avatar
    Elizabeth Vandell
  • Nice employees! They explain everything you need to know about the repair. 8/08, New system installed today. It works great! Met more employees, all great! We are very pleased with the new purchase and service!!

    Joyce Amburgey Avatar
    Joyce Amburgey
  • On time, courteous, thoughtful, knowledgeable, & explained everything. I have no complaints other than the prices seem high. But then again, I guess you have to pay for the high quality and courteous service you receive.

    Paul Vukson Avatar
    Paul Vukson
  • We are the top unit of a 2-unit Virginia Beach condo. One Hour was enthusiastically recommended by our downstairs neighbor. It was a recommendation well-merited. Chris and David came yesterday to service our two heat pumps (one a little over 1-year old and the other much, much... Read More

    Paul Lyons Avatar
    Paul Lyons
  • The tech was very professional, clarified the work needing to be done and made sure he had permission and that pricing was was clear before doing the work. My tenants were very happy with the work and have said the house is much cooler and comfortable. The tiered pricing is... Read More

    Hammerite Avatar
    Hammerite
  • We've been a comfort club member for over five years, before we got our new unit , had technicians out to the house numerous times. Josh lived up to the standard of the previous technicians. Friendly ,courteous , and professional . Did a through... Read More

    John Overstreet Avatar
    John Overstreet
  • Our air conditioner didn't seem to be pushing out a lot of air. I actually messaged One Hour at about 10:15 pm on a Saturday asking for an appointment. I was contacted within the hour and had an appointment the very next day. Mike our tech was great. Very... Read More

    Katelyn James Avatar
    Katelyn James

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

one hour cares

Get involved in One Hour Cares, You can make a difference with just one click!

History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.