About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • You’ll never pay extra for after hours, weekend or holiday service.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Fast service great techs. Josh Smith is a 5 star tech. Thank you for your service on my unit.

    Chris Brown Avatar Chris Brown
    9/25/2018
  • Quick service and thorough service. If there is nothing wrong they do not charge. Techs are cautious about leaving dirt on your floor etc. Job well done.

    Louise Dawson Avatar Louise Dawson
    9/25/2018
  • You guys do a lot of work in our building, Seagate Colony in VB. I have always recommended you and recommended you for this install in one of our penthouses, pic is below. Our louvered vent is gone and I can't believe the job was left like this! This... Read More

    Teresa Akers Avatar Teresa Akers
    9/25/2018
  • I am a long time customer of One Hour and wholeheartedly give them a 5-star rating for their customer service. I have had several of their technicians visit my home over 20+ years and each one has been well trained, respectful of me and my property and friendly. ... Read More

    Janet Sanford Culbertson Avatar Janet Sanford Culbertson
    9/22/2018
  • I heard about one hour through my friend Lauren. plus the TV commercial. I contacted her through FB and she quickly responded to my needs. The service member came by today and did an incredible job explaining the issues that I had. Joshua was... Read More

    Jobie Eley Avatar Jobie Eley
    9/20/2018
  • I recently bought my condo. The repairman came out and inspected my system. He was very friendly and competent. He recommended some maintenance needs and I agreed. In the fall One Hour called and set up my fall inspection. Another repairman came out and did my fall inspection. Again I... Read More

    Robert S Schaub Avatar Robert S Schaub
    9/20/2018
  • In the past 2 weeks I've had 8 techs come to my house to help me. First 2 to diagnose my problem with my ac, 3rd to give me a quote, 4 to do the install of my new system (which works amazingly!), and lastly an electrician to diagnose and... Read More

    Grace McNeil Hoss Avatar Grace McNeil Hoss
    9/19/2018
  • When I called to ask for an appointment I was offered several convenient times. They called within the agreed time to say the technician was on his way and he arrived 20 minutes later. The technician took his time to properly (and accurately) determine the cause of the problem and... Read More

    Robert Lynch Avatar Robert Lynch
    9/19/2018
  • As always, the service person (this was a call because my upstairs unit was not working properly) was on time, friendly and efficient. Love your company! Also came the same day that I called.

    Sherry Gilson Avatar Sherry Gilson
    9/18/2018
  • I’d recommend them! Our AC stopped working Friday before Labor Day Weekend...😱 It was 85+ degrees in our house, you can imagine our pain.

    After unsuccessful DIY attempts, One Hour came out and got the job done. We were lucky that they were able to come out the same day,... Read More

    Lindsey Durfee Avatar Lindsey Durfee
    9/04/2018

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.