About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Sarah Baldwin was excellent! She came to our home to do a furnace rejuvenation and discovered our furnace was not working properly. She took the time to fully explain what the issue was and was prepared to fix it, although that was not what she had originally came out... Read More

    Matt Hoover Avatar
    Matt Hoover
  • Sarah Baldwin was excellent! She came to our home to do a furnace rejuvenation and discovered our furnace was not working properly. She took the time to fully explain what the issue was and was prepared to fix it, although that was not what she had originally came out... Read More

    Matt Hoover Avatar
    Matt Hoover
  • I had a "mini-split" installed in my Florida room, and now I can sit out there in comfort and watch Mother Nature at work. The install team (Corey, Matt, Tyler and Dalton) did a great job. They were confronted with several unforeseen challenges (running the plumbing lines from... Read More

    William Hayden Avatar
    William Hayden
  • Excellent first time experience with One Hour. You hear a lot of advertising coming from them, but when two technicians named John and Brandon show up, you realize it’s true. Very professional, detail oriented and full of knowledge. They took me through every step of my maintenance procedure. Granted... Read More

    doug lemhef Avatar
    doug lemhef
  • Anthony did an awesome job. Very knowledgeable of his craft. I will be glad to have him come over again if we needed another maintenance service. Truly outstanding customer service.

    Modesto Agbuya Avatar
    Modesto Agbuya
  • We called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning... Read More

    Sarina Waterfield Avatar
    Sarina Waterfield
  • Jack came out to my home today for a heating tune up and he was awesome!!! He definitely represents your company very well. He was very thorough, very professional and friendly. He explained everything he did, showed us pictures and even a video of every step of what he was... Read More

    CINDY JIMENEZ Avatar
    CINDY JIMENEZ
  • Where to begin? This was to resolve issues with another vendor. The great service started the minute you all answered the phone. Mr. Porter was thorough in explaining code violations (from the previous heater install 1 year ago, other vendor). The install team was their the... Read More

    Ben Demery Avatar
    Ben Demery
  • I am a Comfort Care customer with One Hour and Casey came out to do my free precision tune up and cleaning. He was friendly, efficient and able to answer any and all question regarding my system. Great experience! I would recommend One Hour to all my... Read More

    Linda Arrington Avatar
    Linda Arrington
  • We had our AC and furnace replaced today by Andre and Tony P. They did such a great job. My husband and I already had plans to be in and out of the house all day long and we had total peace of mind leaving the house with the techs... Read More

    Evelyn Albright Avatar
    Evelyn Albright

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.