About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last four decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • I am beyond grateful for this business. We contacted them yesterday and they came out to. The overview that Kim performed on the system and presented us with our options was phenomenal and well beyond the scope of what I expected. She made sure that we were taken care in... Read More

    Nick hummerich Avatar
    Nick hummerich
  • Jay was EARLY! He had my system repaired quickly. He also discussed a maintenance plan for future calls and services. I could not be more pleased with Jay's and Zack's professionalism. Kudos to them both! I have already recommended this company to some friends.

    Melanie Bell Avatar
    Melanie Bell
  • We have been with one hour for many years and have really enjoyed their service. They will come at all hours of the day and night and will not leave until the job is completed...rain or shine. When we did have a problem they responded quickly and to our satisfaction.... Read More

    larry waters Avatar
    larry waters
  • I have been completely happy with my decision to use One Hour for my system maintenance. They are who they say they are and are as advertised! The technicians are always on time, always professional, and always explain everything going on with my system. And the most important thing to... Read More

    D A Avatar
    D A
  • Once again One Hour was absolutely amazing! You guys scheduled me in the same day, even though I called after 1 pm. Joshua was fabulous! He answered all of my questions and pretty much knew what the problem was right away! I have been with One Hour for a few... Read More

    Amanda Hadgraft Avatar
    Amanda Hadgraft
  • Very helpful and friendly team. Unfortunately it was not a problem that could be repaired on this visit, but the issue and our options were completely explained and the next steps in the process set up. UPDATE - Follow-up Visit: Successfully fixed the issue, even though the... Read More

    John Bonafede Avatar
    John Bonafede
  • The AC technician John showed up on time and was very communicative about the entire process. He introduced himself professionally, proceeded to work quickly and efficiently and then gave me the run down of what costs to expect if I wanted to proceed. After agreeing he went right... Read More

    BD Avatar
    BD
  • At advertised, Josh was on time. Great start, right? Additionally, he answered my many, many questions thoroughly and was extremely knowledgeable. He made me feel comfortable, and did not try to push options that were out of my predetermined budget. Overall, I am extremely satisfied with the estimation process. The... Read More

    Aimee Sheffer Avatar
    Aimee Sheffer
  • I am only giving One Hour Heating & Air Conditioning 5 stars because I cannot give them 10! This is my first experience with this company and I can honestly say that they did not disappoint. I really liked that they sent a link with the picture of the tech... Read More

    Matthew Erisman Avatar
    Matthew Erisman
  • Was very thorough and explained why I am having problems with AC in several rooms and showed me the remedy at a reasonable price. He listened to me and explained my new system thoroughly. The install crews were excellent. Went out of their way to make sure our new unit... Read More

    Salvadore Costa Avatar
    Salvadore Costa

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.