About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • You’ll never pay extra for after hours, weekend or holiday service.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • They called to confirm a day early, but also had an opening right away. So Rashawn came on over. Did the full inspection with written evaluation and verbal description so we're informed. Good work, and the $49 special made it that much better!

    Jim Rollings Avatar Jim Rollings
    11/27/2018
  • Wow! Absolutely blown away by the service provided. John quickly diagnosed the problem with our heat pump, provided several price options (including a membership) without being pushy, and repaired the problematic capacitors in minutes. I separately asked him to check my auxiliary heat, and even though the thermostat showed it... Read More

    Grant Cook Avatar Grant Cook
    11/24/2018
  • they replaced my HAVAC unit in June and it has been great. had them come out for our 1st check-up before the cold weather and no problem making an appointment, they were on time and tech was very friendly and thorough. join their club....well worth the investment

    Steve Cook Avatar Steve Cook
    11/15/2018
  • Great Service. Technician came out at 9 pm, troubleshot the system, ordered and picked up required part (Variable Speed Blower Motor for the Air Handler), installed and tested the system in a timely manner, which now works great. Technician, Paul, cleaned up after himself and took the time to also... Read More

    Jim Pokrywka Avatar Jim Pokrywka
    11/13/2018
  • Great customer service. Technician are always on time. They take their time and do thorough service and and repair jobs. Also they don't try to sale you things you don't need.

    NIMROD JOHNSON Avatar NIMROD JOHNSON
    11/10/2018
  • The company really cares about its customers. It was time for my yearly main. check and the technician, Rashawn, was professional and outstanding. He listened to our concerns and was extremely helpful. I would Highly recommend this company for your home needs. This company recognizes the true value of their customers.

    HENNA N Avatar HENNA N
    11/09/2018
  • Brandon arrived on time and explained what he would be doing. As anticipated he wore his booties and did not disturb anything in the house. He explained the condition of our systems . Love to have him every year.

    Matt Dubai Avatar Matt Dubai
    11/09/2018
  • As always, One Hour was on time, courteous and professional!

    I had seasonal tune ups done on the furnace at my house as well as the heat pump at another house that I rent out. I've had the rental house on a contract with One Hour for several years, but this... Read More

    Todd Smith Avatar Todd Smith
    11/09/2018
  • Chandler was professional and you can tell he loves his job!

    He was ready to explain anything and everything about the equipment and what he deemed necessary to keep it running efficiently.

    Marilyn Essink Avatar Marilyn Essink
    11/03/2018
  • Daniel, my service technician, could not have been better. He arrived on time and went right to work servicing my unit. He was efficient and very knowledgeable. Upon completion, he cleaned up his work area and expained to me exactly what he found. He completed the minor repair in a... Read More

    Leo Edwards Avatar Leo Edwards
    10/31/2018

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.