About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • You’ll never pay extra for after hours, weekend or holiday service.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Excellent service. Knowledgeable and courteous. Decided to replace our entire system to be rid of R22 and 20 year old parts that are failing, and 1Hour will be handling that as well. If the service level is the same for the install, there's nothing to worry about.... Read More

    Gunnar Karason Avatar
    Gunnar Karason
  • I took advantage of the $49 A/C Refurbish from One Hour Heating and Cooling. I got exactly what I paid for: a $49 deal. Personally, I could have sprayed my outdoor unit with solution and washed away dirt myself. The technician was knowledgeable, but felt the main purpose was to... Read More

    Daniel Stahler Avatar
    Daniel Stahler
  • Wanted to wait until code inspector did final inspection before writing a review. One Hour doesn’t just talk the talk, they walk the walk. Best customer service I have ever had. My experience with One Hour has been 5 Star from the time I first contacted them until the installation... Read More

    Keith Talbott Avatar
    Keith Talbott
  • We have been using One Hour since the fall and are incredibly pleased with the service!!! We had a complicated issue two months ago and the technicians kept coming back (sometimes at 11:00 at night) until the situation was resolved. This past Saturday, our AC stopped working (just... Read More

    Katrina Klingensmith Avatar
    Katrina Klingensmith
  • One Hour might just be the best A/C and heating company in United States. I had a consultant out yesterday, Gary Whitehurst, who was extremely professional, in every sense of the word. He went above and beyond my expectations by explaining everything in detail. He was also polite, respectful, and... Read More

    Mike Plouff Avatar
    Mike Plouff
  • Nate Dominy was our heating tech yesterday, and he was wonderful. He went over everything with us. I have to say we are very happy with One Hour Heating & Air Conditioning, they said our electric bill with go down. They were not kidding, we dropped at least $75. on... Read More

    Barbara Lynch Avatar
    Barbara Lynch
  • I've been using them for about a year now. Same tech comes to clean my heater and AC. They keep me informed as to why they recommend things, not just try to sell them to me. And I don't feel any high-pressure sales tactics. Genuinely a good company to deal with.

    George Pettit Avatar
    George Pettit
  • I have used them for the last 4 years and have also had my whole unit replaced. They have been through, professional and reliable every time. all the technicians that have come to my house were friendly and knowledgeable.

    Stephen Garrett Avatar
    Stephen Garrett
  • They called to confirm a day early, but also had an opening right away. So Rashawn came on over. Did the full inspection with written evaluation and verbal description so we're informed. Good work, and the $49 special made it that much better!

    Jim Rollings Avatar
    Jim Rollings
  • Wow! Absolutely blown away by the service provided. John quickly diagnosed the problem with our heat pump, provided several price options (including a membership) without being pushy, and repaired the problematic capacitors in minutes. I separately asked him to check my auxiliary heat, and even though the thermostat showed it... Read More

    Grant Cook Avatar
    Grant Cook

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.