About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last four decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • 24/7 service. You’ll never pay extra for after hours, weekends or holidays.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Tyler was friendly, polite, professional and knowledgeable. He explained everything to me and gave me several options.
    Never pushing me to buy more than I need.
    I have been a customer for 30+ years and have always had a great experience with this company.

    My family use this great company and I have...
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    Kathy Avatar
    Kathy
  • Mike Porter was friendly, polite, professional and knowledgeable. He explained everything to me and gave me several options.
    Never pushing me to buy more than I need.
    I have been a customer for 30+ years and have always had a great experience with this company.

    My family use this great company and I...
    Read More

    Kathy Avatar
    Kathy
  • Chris was the best representative of a company I have ever had the pleasure of dealing with! He is professional, answered all of my questions, gave amazing details, and was incredibly thorough in the estimation and evaluation process for systems for my home. He shared the goods and bads of... Read More

    Ashly Matocha Avatar
    Ashly Matocha
  • John was on-time, walked me through the work he was performing, and did a fantastic job explaining the end results.

    Jason Rich Avatar
    Jason Rich
  • Great service, very fast and considerate technician. Dwayne went out of his way to give great and timely service. He had to drive 2 hours round trip to get a part on a Friday afternoon to make sure our system was working safely and effectively. Thank you @Dwayne Edwards.

    Randy Neice Avatar
    Randy Neice
  • He was very professional and knowledgeable! Took his time to explain each thing and answered my questions. I highly recommend!!!!

    Robert Day Avatar
    Robert Day
  • Brennan is very courteous and polite. Did a very thorough inspection of our air conditioning system. Honestly said it looked good for its age and is operating well. Suggests replacing, but not too forceful about it which is nice. The unit is fairly old. We are hoping for one... Read More

    Mike Bruzan Avatar
    Mike Bruzan
  • Paul was great. He serviced the A/C unit in a professional and timely manner. He is a great service technician.

    Cody Wiley Avatar
    Cody Wiley
  • As always on time and very professional. They even tolerated my little dog who wanted to supervise! Also gave very thorough instructions on how to operate my new ac system.

    Sam Tran Avatar
    Sam Tran
  • Brennan Neal was exemplary in his service, very polite and friendly. Followed protocol during this time of uncertainty/COVID-19 as am I following guidelines in my home. I will be delighted to request his services again when needed. One Hour continues to send quality technicians doing professional work. I have... Read More

    Carolyn Kubik Avatar
    Carolyn Kubik

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

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History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.