About Us

At One Hour Heating & Air Conditioning, your time is our number one priority. “We’re always on time… or you don’t pay a dime.” If we’re not on time, it’s free. You get punctual service, quality installation and repair work that gets done right the first time.

Our company has been a Hampton Roads, family-owned and -operated business since 1979, providing residential heating and air conditioning service to the Coastal Virginia region for the last three decades.

We stand by these principles…

  • Residential heating and air conditioning is all we do.

    No plumbing, electrical or commercial jobs. Making you comfortable in your home is all we think about all day, every day.

  • We arrive when we say,

    instead of promising you a time and then apologizing when we’re late by a few hours or days. You make an appointment with a highly-trained comfort advisor or service technician that’s nearest to your house, using our computerized scheduling system.

  • You’ll never pay extra for after hours, weekend or holiday service.

    We’re fully staffed from 7am to 11pm and have technicians ready to roll 24 hours a day, 7 days a week.

  • You’ll never talk to an answering machine.

    When you call, a real person in Hampton Roads will answer, no matter what time of day.

  • You’ll feel safe and comfortable with every aspect of our work, guaranteed.

    All of our staff undergo mandatory background checks and periodic and random drug screenings so that you can trust them with your family. They’ll never curse, swear, smoke or chew tobacco. They’ll even put on yellow shoe covers to keep your home as clean as when they arrive.

Customer Reviews

  • Nate Dominy was our heating tech yesterday, and he was wonderful. He went over everything with us. I have to say we are very happy with One Hour Heating & Air Conditioning, they said our electric bill with go down. They were not kidding, we dropped at least $75. on... Read More

    Barbara Lynch Avatar
    Barbara Lynch
  • I've been using them for about a year now. Same tech comes to clean my heater and AC. They keep me informed as to why they recommend things, not just try to sell them to me. And I don't feel any high-pressure sales tactics. Genuinely a good company to deal with.

    George Pettit Avatar
    George Pettit
  • I have used them for the last 4 years and have also had my whole unit replaced. They have been through, professional and reliable every time. all the technicians that have come to my house were friendly and knowledgeable.

    Stephen Garrett Avatar
    Stephen Garrett
  • They called to confirm a day early, but also had an opening right away. So Rashawn came on over. Did the full inspection with written evaluation and verbal description so we're informed. Good work, and the $49 special made it that much better!

    Jim Rollings Avatar
    Jim Rollings
  • Wow! Absolutely blown away by the service provided. John quickly diagnosed the problem with our heat pump, provided several price options (including a membership) without being pushy, and repaired the problematic capacitors in minutes. I separately asked him to check my auxiliary heat, and even though the thermostat showed it... Read More

    Grant Cook Avatar
    Grant Cook
  • they replaced my HAVAC unit in June and it has been great. had them come out for our 1st check-up before the cold weather and no problem making an appointment, they were on time and tech was very friendly and thorough. join their club....well worth the investment

    Steve Cook Avatar
    Steve Cook
  • Great Service. Technician came out at 9 pm, troubleshot the system, ordered and picked up required part (Variable Speed Blower Motor for the Air Handler), installed and tested the system in a timely manner, which now works great. Technician, Paul, cleaned up after himself and took the time to also... Read More

    Jim Pokrywka Avatar
    Jim Pokrywka
  • Great customer service. Technician are always on time. They take their time and do thorough service and and repair jobs. Also they don't try to sale you things you don't need.

    NIMROD JOHNSON Avatar
    NIMROD JOHNSON
  • The company really cares about its customers. It was time for my yearly main. check and the technician, Rashawn, was professional and outstanding. He listened to our concerns and was extremely helpful. I would Highly recommend this company for your home needs. This company recognizes the true value of their customers.

    HENNA N Avatar
    HENNA N
  • Brandon arrived on time and explained what he would be doing. As anticipated he wore his booties and did not disturb anything in the house. He explained the condition of our systems . Love to have him every year.

    Matt Dubai Avatar
    Matt Dubai

Our Guarantees

“Always on time… or you don’t pay a dime.” Your complete satisfaction with our services and technicians is always 100% Guaranteed.

one hour cares

Get involved in One Hour Cares, You can make a difference with just one click!

History

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads.