Your reviews are important to us!
That’s why we score every visit to every house we help. Always improving to be fast and perfect is part of who we are and what we believe.
Read through the below feedback we’ve received. You’ll see everything from the “you’re a part of my family” to “I could have done better” and everything in between.
This was my first experience with Timely Electric. Dalton exceeded my expectations and was very thorough and diligent during my scheduled electrical maintenance. The process was easy, simple, and enjoyable. Dalton was professional and also took the time to educate me on various electrical components in my home. Thanks for... Read MoreThis was my first experience with Timely Electric. Dalton exceeded my expectations and was very thorough and diligent during my scheduled electrical maintenance. The process was easy, simple, and enjoyable. Dalton was professional and also took the time to educate me on various electrical components in my home. Thanks for resolving some of the approved repairs as well as the recommendations to plan for in the future. Read Less
I called because one of my heating units had stopped working all together. One Hour prioritized me on the same day without any extra fees. When the service provider, Matt, arrived he was knowledgeable and thorough. Even though I was his last call of the day, he made us... Read MoreI called because one of my heating units had stopped working all together. One Hour prioritized me on the same day without any extra fees. When the service provider, Matt, arrived he was knowledgeable and thorough. Even though I was his last call of the day, he made us feel like we were the first. He quickly diagnosed and resolved the issue. I will definitely use One Hour again but not hopefully not too often. 😆 Read Less
Our experience with one hour heating and air-conditioning was absolutely wonderful. The employees were very nice, polite and explained everything perfectly. They also stayed until the job was done. My husband and I are extremely pleased with their work, attitude, ethics and politeness. I would highly recommend this company.
Fantastic on time service and Gary was friendly, informative and polite. Had a routine check done and he noticed some mold growth on my coils inside. He cleaned them and installed a new UV coil scrubber. Explained everything and showed us videos and photos of the growth. ... Read MoreFantastic on time service and Gary was friendly, informative and polite. Had a routine check done and he noticed some mold growth on my coils inside. He cleaned them and installed a new UV coil scrubber. Explained everything and showed us videos and photos of the growth. Very happy with everything. 100% recommend One Hour. Read Less
Brandon did a superb job. Friendly, polite, and knowledgeable technician. Arrived on time, went over what he was going to do, and went to work. He was respectful of our home by ensuring he put on his shoe covers prior to entering our home so not to track in outside... Read MoreBrandon did a superb job. Friendly, polite, and knowledgeable technician. Arrived on time, went over what he was going to do, and went to work. He was respectful of our home by ensuring he put on his shoe covers prior to entering our home so not to track in outside dirt. Overall, nothing less than 5 stars for service, customer courtesy, knowledge, and performance. Bravo Zulu, job well done. Read Less
I put in a request for my AC unit at 7 PM and had somebody call me within an hour to schedule an appointment for the next day which was great! Matt was such a great tech, he was very friendly and explained everything so it was easy to understand.... Read MoreI put in a request for my AC unit at 7 PM and had somebody call me within an hour to schedule an appointment for the next day which was great! Matt was such a great tech, he was very friendly and explained everything so it was easy to understand. This is my first time using one hour, heating and air. I had a great experience, so I signed up for there “comfort club“ membership. Read Less
This being my first experience with the company, I was really impressed with the tech that was sent out. He was very professional and friendly. Now-a-days that those are qualities that are harder and harder to come by. He explained every step that he took, answered every question I had... Read MoreThis being my first experience with the company, I was really impressed with the tech that was sent out. He was very professional and friendly. Now-a-days that those are qualities that are harder and harder to come by. He explained every step that he took, answered every question I had and even offered explanations on things he thought I might need to know but hadn't asked. All in all the service was very informative and pleasant and if the other techs are half and professional as Eddie then dealing with this company should go quite well. Read Less
Exceptional service! Customer service was outstanding on getting someone out to our house as fast as possible when our heat stopped working. Matt was super helpful and explained everything in great detail from beginning to end. He was the absolute best in helping us fix our heating issue. All around... Read MoreExceptional service! Customer service was outstanding on getting someone out to our house as fast as possible when our heat stopped working. Matt was super helpful and explained everything in great detail from beginning to end. He was the absolute best in helping us fix our heating issue. All around great company for responsive, thorough and overall amazing service. Highly recommend them Read Less
Joe was great! On time and efficient, he took the time to explain the different electrical issues happening -- and he paid the dog tax and put up with my mother following him around too! Love these guys, they've always treated me fairly.
Dustan was awesome! He was very thorough, courteous and informative. He made sure I was up to speed on everything as he was doing it and was able to put things in to terms I could understand. The price was a little high, but that's what's to expect with such... Read MoreDustan was awesome! He was very thorough, courteous and informative. He made sure I was up to speed on everything as he was doing it and was able to put things in to terms I could understand. The price was a little high, but that's what's to expect with such a big job. I appreciate that he took the time to give me all of my options and made me feel like he genuinely cared. Would highly recommend. Read Less
Lane came in and, introduced himself and stated what he was going to do with the AC unit, furnace and thermostat. He went to work and continued doing so until the AC and Furnace were complete. He again checked the thermostat. All was well. He offered other services which I... Read MoreLane came in and, introduced himself and stated what he was going to do with the AC unit, furnace and thermostat. He went to work and continued doing so until the AC and Furnace were complete. He again checked the thermostat. All was well. He offered other services which I declined at this time. He was very professional, friendly and knowledgeable. Great job Lane !!! Read Less
Their group of technicians are wonderful! Matt F. came out on Tuesday to do our yearly tune up on our system and he was very thorough and caring! He made sure to let us know about his findings and also was willing to answer any questions we had. Nate E.... Read MoreTheir group of technicians are wonderful! Matt F. came out on Tuesday to do our yearly tune up on our system and he was very thorough and caring! He made sure to let us know about his findings and also was willing to answer any questions we had. Nate E. also visited us awhile back for a concern that we had and he was equally as helpful and thorough! Highly recommend these guys! Read Less