Our Guarantees

One Hour Air Guarantees

Always On Time, or You Don’t Pay a Dime

If we’re ever late, your repair is free. If we’re five minutes early, but you think we were late, your repair is free. You’ll never be stuck waiting all day for the air conditioning repair guy. You’ll never get promised today and then find out we can’t make it. Here’s how it works:

  • You choose a one-hour, two-hour or four-hour arrival window for heating or air conditioning service. We then calculate which of our service technicians to send your way, using our sophisticated scheduling software. We’ll be there when we say, or you don’t pay. No excuses.

$100 Offer for NOT choosing One-Hour

Does this sound crazy? Not at all. We’re just really confident in our Comfort Advisors explaining the value of One Hour installing your heating or air conditioning system. So if you receive a quote from One Hour but end up choosing another licensed contractor within 30 days, we’ll pay you $100 for coming in second place. That’s how much we believe in our people, our prices and our work.

2-Year Satisfaction Guarantee

If you are dissatisfied with the performance, craftsmanship, or materials provided for your Home Comfort System (or component) within two years from the date of your agreement, we will make any and all modifications (including replacement of your system if necessary) to meet your satisfaction.

$500 Client Respect Guarantee

Our technicians wear shoe covers in your home and leave it as neat and clean as they found it. We don’t curse, swear or use tobacco on your property. If you ever feel like we’ve disrespected you or your home during your heating or air conditioning installation, we’ll pay you $500, no questions asked.

$500 24-Hour No Frustration Guarantee

During the Parts and Labor warranty period, if your system quits working, we will have heating or cooling in your home within 24 hours or we will pay you $500 for your frustration.

StraightForward Pricing®

Our service technicians tell you up-front how much your repair will cost. Our trucks are fully stocked every morning with all the possible parts and tools, so we don’t waste your time making trips to get the parts you need. You’ll never get charged by the hour for slow, inefficient service.

Drug & Alcohol Free

You deserve to know the people working in your home are deserving of your trust. Every One Hour service technician undergoes a thorough screening that includes a drug test and background check. We arrive in a clean uniform and treat your family with respect. You’ll get expert service and clear judgment. We don’t hire anyone unless we could trust them in our own home. You’ll feel safe and comfortable with every aspect of our work, guaranteed.

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